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Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Deborah T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Jira makes delivery of projects seamless

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira document features and planning features are what stood out for us. Security is an integral part of our organization and Jira delivers the best and powerful security features, and it is simple and yet robust to use. It is user-friendly and its flexibility in managing tasks appeals to us, since other software programs we have used forces us to use a particular system. Not only that but it is built with different types of reports like Agile, tracking and workload reports which other software programs do not have. Jira's pricing is flexible and affordable for both medium and large enterprises.

What is your favorite aspect of this product?

My favourite thing about Jira is the simplicity in using it and tons of features that it carries. Jira has revolutionized how we do business. It has served us well since we manage a bunch of teams altogether. We can keep track of projects progress and workloads of our teams through its reporting dashboards and helps in improving delivery of projects. It is easily accessible from any device and web browsers. Jira is the best at creating many projects on the go at the same time that makes delivery effortless.

What do you dislike most about this product?

The system loads slowly at times. New users find it hard to set up new projects. A steep learning curve.

What recommendations would you give to someone considering this product?

If you are looking for the best tool to manage projects simultaneously and deliver them seamlessly, then go for JIRA. It is powerful and highly customizable to suit your specific user case.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Saurabh N.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Excellent features and integration capabilities

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira has to offer the best-in-class user experience compared to other products on the market.

What is your favorite aspect of this product?

Report generating and exporting capability - either in the form of download as images or pull through third party integration like WorkBench, etc.

What do you dislike most about this product?

Limitations placed of supported files and sizes can be bothersome at times

What recommendations would you give to someone considering this product?

I would love to have a feature such as a 'guest user' - where business and executive leaders do not necessarily have to create and log in to their account to view and track progress of the software development cycles; instead, they can quickly access all the metrics right off a URL.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Ziporah S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Great project management tool for business

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

With Jira, it is easy to create custom workflows that suit our business. It is an easy-to-use software and with great user experience. It is affordable and i love the tons of features it offers with a great, powerful roadmap for planning out our project work. Not only that, but it is a user-friendly platform and the user interface is clean. It is also accompanied by great support with a knowledge base that acts as the Jira service desk, providing you a wealth of tutorials, guides.

What is your favorite aspect of this product?

My favourite feature is the project tracking feature to track ongoing projects on any stage. Having a tool that can help plan and create tasks from any screen is incredible. The drag and drop tool makes it even easier to create sprints and backlogs. With a native support to Android and IOS devices we have been able to stay on top of projects even on the move.With easy to use reports we can gain visibility into any situation. Its easy to use and managing projects workflows is a breeze.

What do you dislike most about this product?

Documentation is not easy to comprehend.

What recommendations would you give to someone considering this product?

Jira is a tool that is user-friendly and for any organization it is a great tool to use to plan for your project workflow. It has an intuitive interface that simplifies collaboration among team members.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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