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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Ramya N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

A project management assistant

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira helps create tasks and plan the work accordingly for teams to achieve the requirements set by the product owners. It helps to track resources and also gain insights into how the work is being handled in each sprint

What is your favorite aspect of this product?

Jira provides the option to generate reports for each sprint to identify parameters such as velocity or burn down rate and use it to improvise efficiency in the future

What do you dislike most about this product?

The mobile version lacks most of the core features and is better suited only to check the status of the tickets

What recommendations would you give to someone considering this product?

A great tool for project management and to monitor & drive the overall efficiency of the team

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Samuel J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Making task management easier

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

By allowing to create multiple boards of different type as per need, Jira has made it easier to manage the relevant tasks. Unalike other tools, it is well suited for both Agile and waterfall methodologies.

What is your favorite aspect of this product?

Ability to create sprints based on calendar dates from Confluence. Any ticket which does not have any sprints assigned can be listed in backlogs so that the tickets are not lost

What do you dislike most about this product?

Table formatting is not supported well and at times tables copied from other tools tend to break into normal text

What recommendations would you give to someone considering this product?

Jira has made the much easier to adhere to Agile practices and enable the team to work with better efficiency

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Sunil B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Perfectly packed product for any size company

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The way we can record our task details ,requirements, project related information , story tickets , create epics. We don't need great knowledge about product to start using it. We can simply jump off and start using it.

What is your favorite aspect of this product?

- Efficiency and ease it provides in creating a) Task tickets b) Posting defects (and variety of internal fields in has to offer ) c) Recording requirement related tickets d) story tickets e) Epic tickets f) for task management tickets g) product related tickets Another great feature it offers is kanban and scrum board, which is widely used in current market - We don't need great knowledge for using this product.

What do you dislike most about this product?

I have been using JIRA for close to 9 years, the UI has been the same much or less. JIRA has added different features to it but it should also enhance its UI and make it more attractive.

What recommendations would you give to someone considering this product?

You can adopt this product no matter what is the size of company . Because it has everything which a company needs to start its business and run in right direction.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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