Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Marlyn G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Excellent tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira allows you to manage different projects simultaneously using the same resources

What is your favorite aspect of this product?

I love Jira's interface, it is very friendly and easy to use.

What do you dislike most about this product?

I have no dislike with jira

What recommendations would you give to someone considering this product?

Without hesitation you can buy Jira, it will help you manage your team's tasks and even control the hours worked

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

Dako S.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Jira is perfect product to use.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is easy to understand and use.

What is your favorite aspect of this product?

Simplicity

What do you dislike most about this product?

It’s hard to understand labels at first and where they are placed

What recommendations would you give to someone considering this product?

I would totally recommend everyone to use it

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Oleg I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Good, useful product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Intuitive interface

What is your favorite aspect of this product?

Integration with Confluence

What do you dislike most about this product?

In general, everything is fine

What recommendations would you give to someone considering this product?

Recommend for use

Pros

  • Trustworthy
  • Reliable
  • Performance Enhancing
  • Efficient Service

Cons

  • Slower Product Innovation
  • Charges for Enhancements

Most Popular Jira Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019