
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Hierarchical Task Management
Reporting
Resource Management
Time & Expense Tracking
Email Synchronization & Tracking
Quote to Project Conversion
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews
Hozam A.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2021
Not very easy to use, but efficient.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira software is very useful for software industry.
What is your favorite aspect of this product?
Things related to software projects management.
What do you dislike most about this product?
A bit complexity.
What recommendations would you give to someone considering this product?
Very useful in software projects management.
Pros
- Reliable
- Enables Productivity
- Caring
- Saves Time
Cons
- Slower Product Innovation
- Commodity Features
- Less Inspiring

Ritesh K.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2021
Solid toll for task management
Likeliness to Recommend
What differentiates Jira from other similar products?
The best thing about Jira is that it made life simpler for professionals to work on tasks. It has an excellent user interface where we can start a sprint and end it. We can do estimation we can put story points.
What is your favorite aspect of this product?
Jira's user interface and feature make it easy to use and easy to customize. Great reports and great insight for past and completed projects. Jira is accessible from anywhere, like mobile devices and any browser, with ease. Highly customizable according to project needs and supports agile methodologies. Features like clone tasks and drag and drop tasks make it very easy to use.
What do you dislike most about this product?
Having a good UI sometimes make the website load a lot slower, Sometimes selecting project , tasks, backlogs gets confusing, rest I have no issues,
What recommendations would you give to someone considering this product?
User Can easily report the bugs, create Epics its story and based on that he/she can report the bugs, track it, update it.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features

Emin H.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Aug 2021
Amazing software
Likeliness to Recommend
What differentiates Jira from other similar products?
It is the one that stands as unique with the features it offers, the range of features means that Jira involves much software. Backlog management and Roadmap creating are the features I enjoy most. Time tracking, reporting, and issue management are the features that make Jira different
What is your favorite aspect of this product?
Backlog management and Road map creating are the great parts of the software features
What do you dislike most about this product?
It is too complex, it is too hard to find the places of the features which are essential for workflow. It needs to be more user-friendly.
What recommendations would you give to someone considering this product?
Consider that Jira is effective for software development and if your profile fits in this direction, you can chooses Jira as the best in the marketplace
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Helps Innovate
Cons
- Security Frustrates