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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

83

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Rohit Y.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Excellent for Large Projects, But Very Complicated

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

When it comes to managing large, complicated projects, Jira is the heavyweight champion—especially when compared to less complicated platforms like Trello or Asana. Jira is quite comprehensive and ideal for technical teams and engineers, whereas Trello is simple and attractive. However, compared to the others, it's far more difficult and not really beginner-friendly.

What is your favorite aspect of this product?

Jira's thoroughness is helpful for bug and task tracking. Sprint-based teams love it, and workflows can be customized. The great reporting options let you track project progress. They just added automation, which simplifies repetitive tasks. It integrates well with Bitbucket and Confluence, making it handy for developers.

What do you dislike most about this product?

It can also get sluggish and unreliable, particularly when there are masses of users or issues to manage.

What recommendations would you give to someone considering this product?

Jira is great for managing large, complex projects with a team of developers, but Trello or Asana are better for smaller projects or simpler needs. It has a lot of features, but it's not worth the cost. The learning curve may be too steep for novices or non-technical groups.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel F.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Amazing product

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Robust issue tracking, customizable workflows, Agile and Kanban support, advanced reporting and seamless integrations

What is your favorite aspect of this product?

Reporting and customisable workflows

What do you dislike most about this product?

Rare performance issues and high cost

What recommendations would you give to someone considering this product?

One of the best and most consistent project management tool

Pros

  • Helps Innovate
  • Caring
  • Saves Time
  • Respectful

NIKKI ..

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Powerful project management tool,yet complex tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out with highly customizable workflows tailored to specific team needs and robust integration with other Atlassian products and third-party tools. Its strong focus on Agile methodologies, including Scrum and Kanban, enhances project management. Powerful reporting and analytics features enable effective progress tracking. The Atlassian Marketplace offers numerous add-ons, extending functionality. With granular user permissions and a strong community, Jira is a top choice for Agile and software development teams.

What is your favorite aspect of this product?

My favorite aspect of Jira is its highly customizable workflows, which allow teams to tailor processes to fit their specific needs and methodologies. The integration capabilities with other Atlassian products and third-party tools enhance collaboration and efficiency. I also appreciate the robust reporting and analytics features, which provide valuable insights into project progress. Additionally, the strong focus on Agile practices, like Scrum and Kanban, makes it ideal for dynamic teams. Overall, Jira’s flexibility and adaptability truly set it apart.

What do you dislike most about this product?

One aspect I dislike about Jira is its steep learning curve for new users, which can be overwhelming initially. The interface, while powerful, can feel cluttered and complex, making navigation challenging at times. Additionally, some users find the configuration options overly complicated, leading to potential misuse or confusion. The pricing structure can also become expensive as teams scale and require more features. Lastly, occasional performance issues can hinder productivity, especially during peak usage times.

What recommendations would you give to someone considering this product?

I recommend taking the time to explore Jira's extensive documentation and tutorials to familiarize yourself with its features and capabilities. Start with a small team to pilot the tool, allowing for a smoother learning curve and adjustments based on feedback. Leverage integrations with other tools your team already uses to maximize efficiency. Customizing workflows early on can help align the tool with your team's processes. Finally, actively engage with the Jira community for support and best practices to enhance your implementation experience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Jira Comparisons

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