What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews
Jerzy F.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
The most loved and hated software we have ever had
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is unique. There is a lot of complexity to it which doesn't do perfectly, but there is really not much else out there that solves for it. Currently this is indespensible for managing and tracking the work happeining in agile teams in large organisations, but its really lacking in some of the essentials such as cost management.
What is your favorite aspect of this product?
Its great to have all the work being tracked in one place. I have learned JQL and can easily find and create views of things that are of interest to me, but most people need a lot more simpler interface. Its a tool for technology and widely rejected by business users. It needs a lot of love to be able to get business to use it.
What do you dislike most about this product?
Its just difficult and not all things work properly. Things are hidden in endless menus, and managing and controlling permissions is a challenge. I am not sure if there are any product designers or service designers working at Atlassian, but there really needs to be a complete revisit on how they have approached the usibility of this platform.
What recommendations would you give to someone considering this product?
In a smaller company you can probably do without Jira, but as soon as you are running 10+ tech squads tracking their work starts becoming really challenging. There really isnt much out there that can service delivery an enterprise technology org like Jira for now.
Pros
- Reliable
- Helps Innovate
- Enables Productivity
- Caring
Cons
- Charges for Enhancements
- Under Delivered
- Commodity Features
Pranav P.
- Role: Sales Marketing
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Feb 2024
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates Jira from other similar products?
its really use full to handle documents and the working tickets
What is your favorite aspect of this product?
adding tsaks and handling basically its kanban board
What do you dislike most about this product?
nothing is a good one
What recommendations would you give to someone considering this product?
go a head its least in cost friendly to use
Pros
- Reliable
- Performance Enhancing
- Generous Negotitation
- Helps Innovate
Mohd S.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Feb 2024
Easy Implementation and GUI
Likeliness to Recommend
What differentiates Jira from other similar products?
Ticketing feature to streamline problem solving
What is your favorite aspect of this product?
NOT Suitable for All teams
What do you dislike most about this product?
Loading time and slowness causing lag
What recommendations would you give to someone considering this product?
Nothing to recommend as of now.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
