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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Ashish T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Jira Simplifying Project Management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira's unmatched power and flexibility set it apart from other tools. Its inherent structure provides a solid foundation for customization, enabling users to tailor it to their specific needs. Boasting a vast community and robust user support, Jira seamlessly integrates plugins from the marketplace, further enhancing its capabilities.

What is your favorite aspect of this product?

Cloud-based Jira projects offer enhanced customization, enabling organizations to tailor workflows to their specific needs. The intuitive dashboard provides a centralized overview of pending tasks. Customizable workflows and configurable boards further streamline project management.

What do you dislike most about this product?

To maximize Jira's potential, a thorough understanding of its features and advantages is essential. Though challenges may arise, such as navigating between backlogs and other tables, enhancing usability through defaulting ticket features like discounts would be beneficial.

What recommendations would you give to someone considering this product?

Carefully assess your project management needs and goals to determine if Jira's customization and features align with your requirements. Consider the learning curve associated with Jira and ensure you are willing to invest the time in mastering its functionality.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Caring
  • Fair

Priya J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

JIra is one of the best ticketing system.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

JIRA is a comprehensive project management system that offers a wide range of features to streamline project planning, tracking, and collaboration. Having used JIRA extensively in my role as a project manager, I've found it to be a valuable tool for keeping projects on track and fostering efficient team communication.

What is your favorite aspect of this product?

Customization and Flexibility: JIRA's greatest strength is its flexibility. It allows you to create custom workflows, issue types, and fields, making it suitable for a variety of project types and industries. Whether you're managing software development, marketing campaigns, or even HR processes, JIRA can be tailored to your needs.

What do you dislike most about this product?

Steep Learning Curve: While JIRA's customizability is a strength, it can also be a weakness. The system has a steep learning curve, and it may take some time for new users to become proficient in creating workflows and configuring their instance.

What recommendations would you give to someone considering this product?

For teams willing to invest the time and resources into setting it up properly, JIRA can be a game-changer in their project management efforts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Deepak S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Empowering Project Management Efficiency

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira stands out due to its unparalleled customisation options and robust integration capabilities. Its flexibility in accommodating various project management methodologies, such as Agile and Scrum, makes it a top choice.

What is your favorite aspect of this product?

My favorite aspect of Jira is its adaptability. The ability to customise workflows, fields, and issue types to match specific project requirements is incredibly valuable. This flexibility ensures that Jira can cater to a wide array of project types and team preferences, making it a versatile and powerful tool.

What do you dislike most about this product?

One drawback of Jira can be its initial complexity, especially for new users. The learning curve might be steep for beginners, and the interface might seem overwhelming. However, with proper training and familiarization, this challenge can be overcome.

What recommendations would you give to someone considering this product?

For those considering Jira, investing time in comprehensive training and tutorials is crucial. Familiarize ourself with the customisation options and plugins available. Regularly updating the software and exploring new plugins can further enhance your experience, ensuring you make the most out of this powerful project management tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Effective Service
  • Caring

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