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What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Get AssistanceLiveChat ChatBot Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on LiveChat ChatBot.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
2
Since last award
91 Plan to Renew
3
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Continually Improving Product
- Saves Time
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Multi-channel
Leads Generation
Application Programming Interface
Workflow Processing
Personalized Service
Translation
Knowledgebase
Scheduled Availability
Integration With CRM
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
LiveChat ChatBot Reviews
Mathias S.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2022
Our preferred conversational Bot.
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Livechats Chatbot allows for complete customisation. The aforementioned allowed my department to be able to create our own conversation scenarios , which most aligned with how we interact with customers. On other chatbot platforms, customisation was greatly limited.
What is your favorite aspect of this product?
I like that we are able to customise routing priorities, thereby automating when a chat should go to any of our Chatbot agents and when it should go to an human agent. This has ensured that we are very responsive to customer queries and as productive as possible, in most situations.
What do you dislike most about this product?
I wish Chatbots generally can do more. In most cases, our Chatbot simply cannot handle semi complex or complex conversations. This isn't specific to just Livechat Chatbots, rather it is a general chat Bot limitation.
What recommendations would you give to someone considering this product?
A key way to reduce the chat workload on customer support agents is to deploy a Bot. Amongst the top conversational bots out there is Livechat Chatbot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
RAJ K.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2022
Easy to use
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
The feature to communicate across different platforms differentiates it from the other products.
What is your favorite aspect of this product?
It has a pretty easy user interface which helps users to easily navigate and start working on it chats. Minimal training is required.
What do you dislike most about this product?
The issues with the notifications can be resolved as sometimes they don't come up.
What recommendations would you give to someone considering this product?
Pricing is reasonable anyone considering it should also consider price range of other products in the market
Pros
- Trustworthy
- Caring
- Enables Productivity
- Unique Features
Cameron S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
Extremely useful and secure
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Speed and the opportunity to create sales leads and opportunities internally via website/landing page
What is your favorite aspect of this product?
User friendly and fast
What do you dislike most about this product?
Lack of customization and direction to different department heads
What recommendations would you give to someone considering this product?
Place it on your landing page to promote communication and guidance
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
