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What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Get AssistanceLiveChat ChatBot Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on LiveChat ChatBot.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
2
Since last award
91 Plan to Renew
3
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Continually Improving Product
- Saves Time
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Multi-channel
Leads Generation
Application Programming Interface
Workflow Processing
Personalized Service
Translation
Knowledgebase
Scheduled Availability
Integration With CRM
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
LiveChat ChatBot Reviews
Pawel S.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Dec 2021
Easy to use and quite competitive pricing
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Ease of use
What is your favorite aspect of this product?
Ease of use and features
What do you dislike most about this product?
Price of higher packages
What recommendations would you give to someone considering this product?
Try it out and asses on your own
Pros
- Helps Innovate
- Continually Improving Product
- Caring
- Saves Time
Dean N.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Dec 2021
Dissapointed with the cost of the product.
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
the web app is very good and workd seemslessly with other apps.
What is your favorite aspect of this product?
the web app
What do you dislike most about this product?
theost of the monthly support.
What recommendations would you give to someone considering this product?
very good chat to use but please bear in ind the cost related to the support.
Pros
- Caring
- Saves Time
- Generous Negotitation
- Continually Improving Product
Cons
- Vendor's Interest First
- Security Frustrates
- Inhibits Innovation
James W.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2021
Communication with customers is always smooth.
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Features basically. For me, this is the point of difference between Livechat and every other helpdesk solution out there. Features such as sneak-peek for chat messages, canned responses, chat archiving , chat reports etc make my Livechat experience a unique one, different from what is obtainable with any other close substitute out there.
What is your favorite aspect of this product?
Livechat is simply intuitive and this is my favorite aspect of this product. Whether I am using Livechat on my mobile application or on web browser , or as a desktop installation, Livechat is just easy to use without any complex bell and whistle. It took me less than a day to get accustomed to Livechats navigations and controls, when I first used it four year ago, at my previous workplace. That is how intuitive Livechat has been.
What do you dislike most about this product?
Nothing, nothing, nothing. I am absolutely okay with the quality of this product. So much that I have nothing to dislike about Livechat.
What recommendations would you give to someone considering this product?
I will recommend Livechat as the first helpdesk product to be considered , by anyone seeking to adopt an helpdesk solution. Regardless of the team size.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
