Paycom Customer Reviews 2024

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Paycom

Composite Score

7.6 /10

CX Score

7.9 /10

68 Reviews Write a Review

What is Paycom?

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

Company Details

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Awards & Recognition

Paycom won the following awards in the Workforce Management - Midmarket category

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2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

93 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

6% Negative

3% Neutral

91% Positive

Pros

Friendly Negotiation
Transparent
Client's Interest First
Generous Negotitation

Feature Ratings

Average 76

Workforce Scheduling

Staffing

Attendance Management and Policies

Workforce Dashboards and Reporting

Time Capture Physical

Labor Costing and Splitting

Absence Management

Shift Management

Rate Policies

Workforce Planning and Forecasting

Time Capture Virtual

Vendor Capability Ratings

Average 76

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Ease of Customization

Also Featured in...

Payroll

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Human Capital Management - Enterprise

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Paycom Screenshots

Paycom Videos

Paycom Reviews

Amy H.

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

User friendly when it comes to reports. You always get a person on the phone when you need them, you arent sent through some endless phone tree just to leave a message and not get called back for 24 to 48 hours.

What is your favorite aspect of this product?

My favorite is the Employee Self Service for our employees.

What do you dislike most about this product?

Nothing I can think of

What recommendations would you give to someone considering this product?

You will be walked through the whole process and not left to just figure it out.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2024

Excellent product

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Do not recommend.

Likeliness to Recommend

1 /10

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Latest Research

Paycom

What is Paycom?

Company Details

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Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Paycom Ratings

80 Likeliness to Recommend

93 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Human Capital Management - Enterprise

Paycom Screenshots

Tax Credits

Org Chart

Reporting

GONE

BETI

Paycom Videos

Paycom X The New England Patriots_ A Championship-Level Partnership

Paycom Reviews

Amy H.

Fantastic Product

Likeliness to Recommend

Pros

Excellent product

Likeliness to Recommend

Pros

Do not recommend.

Likeliness to Recommend

Cons

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1
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Feature Ratings

Workforce Scheduling

Staffing

Attendance Management and Policies

Workforce Dashboards and Reporting

Time Capture Physical

Labor Costing and Splitting

Absence Management

Shift Management

Rate Policies

Workforce Planning and Forecasting

Time Capture Virtual

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Ease of Customization