Paycom Customer Reviews 2024

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Paycom

Composite Score

8.4 /10

CX Score

8.6 /10

85 Reviews Write a Review

What is Paycom?

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

11 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact

2022

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

3% Negative

5% Neutral

92% Positive

Pros

Friendly Negotiation
Security Protects
Transparent
Helps Innovate

Feature Ratings

Average 85

Compensation Management

Time and Attendance

HR Systems Interface

Direct Deposit

Benefits Calculation

Tax Form Preparation

Vacation and Leave Tracking

Taxation Deduction

Accounting Systems Interface

Retirement Plan Tracking

Self Service Portal

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Human Capital Management - Enterprise

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Workforce Management - Midmarket

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Paycom Screenshots

Paycom Videos

Paycom Reviews

E Mary C.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

Flexibility disappointing

Likeliness to Recommend

5 /10

What differentiates Paycom from other similar products?

Was supposed to be more flexible. Not quite so for our strange little group

What is your favorite aspect of this product?

Personally the dashboard my staff created

What do you dislike most about this product?

Very hard to use multiple filters ans sorts

What recommendations would you give to someone considering this product?

Depends on their business. If you have many non standard procedures (albeit best practices) this can be limiting.

Pros

Acts with Integrity
Friendly Negotiation
Helps Innovate
Reliable

Joe D.

Role: Human Resources
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

Paycom works like we need it and is stable.

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

We only had a in house system before, Paycom works.

What is your favorite aspect of this product?

Ease of payroll.

What do you dislike most about this product?

None, It gives us all we need for our payroll.

What recommendations would you give to someone considering this product?

Get a demo of the product.

Pros

Reliable
Enables Productivity
Saves Time
Helps Innovate

Heather P.

Role: Human Resources
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2020

This product meets our business needs

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

We can do more in paycom

What is your favorite aspect of this product?

I can see my timesheet paystubs benefits and ptob

What do you dislike most about this product?

Can't see paystub prior to pay day

What recommendations would you give to someone considering this product?

It is a very useful product

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Over Delivered

Latest Research

Paycom

What is Paycom?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Paycom Ratings

85 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

HR Systems Interface Ability to interface with the organization’s HR system.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Benefits Calculation Ability to calculate benefits

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Human Capital Management - Enterprise

Workforce Management - Midmarket

Paycom Screenshots

Tax Credits

Org Chart

Reporting

GONE

BETI

Paycom Videos

Paycom X The New England Patriots_ A Championship-Level Partnership

Paycom Reviews

E Mary C.

Flexibility disappointing

Likeliness to Recommend

Pros

Joe D.

Paycom works like we need it and is stable.

Likeliness to Recommend

Pros

Heather P.

This product meets our business needs

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Compensation Management

Time and Attendance

HR Systems Interface

Direct Deposit

Benefits Calculation

Tax Form Preparation

Vacation and Leave Tracking

Taxation Deduction

Accounting Systems Interface

Retirement Plan Tracking

Self Service Portal

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization