Paylocity Customer Reviews 2024

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Paylocity

Composite Score

7.0 /10

CX Score

7.2 /10

21 Reviews Write a Review

What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details

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Awards & Recognition

Paylocity won the following awards in the Talent Management category

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0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

89 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

11% Negative

4% Neutral

85% Positive

Pros

Respectful
Client Friendly Policies
Security Protects
Friendly Negotiation

Feature Ratings

Average 77

Collaboration

Career Pathing

Employee Engagement

Compensation Management

Performance Management

Talent Acquisition

Succession Planning

Onboarding Offboarding

Learning and Development

Rewards Recognition

Wellness

Vendor Capability Ratings

Average 74

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Also Featured in...

Workforce Management - Midmarket

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Payroll

Translation missing: en.product_page.ratings.score 7.5

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Human Capital Management - Midmarket

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Benefits Administration

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Paylocity Reviews

Angie S.

Role: Human Resources
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

It is an okay system!

Likeliness to Recommend

6 /10

What differentiates Paylocity from other similar products?

I'm not sure! the services that are being offered are okay.

What is your favorite aspect of this product?

I would like to say the style is nice.

What do you dislike most about this product?

Customer service is not good there and there is always an issue with the system, unfortunately.

What recommendations would you give to someone considering this product?

Pricing is good and competitive with other vendors.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Cons

Less Reliable
Less Performance Enhancing
Less Productive

Rita P.

Role: Consultant
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Great, affordable option for payroll, benefits.

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

Training modules and live training have been a valuable tool for learning Paylocity. I have several clients who implemented Paylocity, coming from other platforms. Paylocity was able to provide a smooth transition from one platform to another with minimal challenges. Clients are able to choose the training that works best for their employee population. While the end result is that everyone is paid correctly, getting to the end result is equally important.

What is your favorite aspect of this product?

My favorite aspect of the product is the training available. You can choose instructor led training or training modules. That has been so valuable in implementing Paylocity.

What do you dislike most about this product?

Reporting can be a challenge. I have submitted several requests for custom reports due to not being able to get the data I need in a format I need. The other frustrating thing is not being able to reach a specific department without going through one account manager. It would be more productive, in my opinion, to be able to reach billing or general ledger, or any other department directly.

What recommendations would you give to someone considering this product?

Be very specific with your business needs. Paylocity is capable of providing what you need as long as you communicate well. The implementation process may seem tedious, but it is necessary to get the result you desire.

Pros

Reliable
Enables Productivity
Efficient Service
Respectful

Cons

Under Delivered

Indira H.

Role: Human Resources
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Good software, except it needs more capabilities.

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

easy to connect and reach customer service.

What is your favorite aspect of this product?

easy user friendly

What do you dislike most about this product?

lack some capabilities.

What recommendations would you give to someone considering this product?

It's good for small businesses ...

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Paylocity

What is Paylocity?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Paylocity Ratings

81 Likeliness to Recommend

1 Since last award

89 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Career Pathing Ability to map and communicate standard employee career paths.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Compensation Management Software provides ability to track and measure employee compensation

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Succession Planning Software contains employee succession planning functionality.

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Wellness Ability to track and manage employee wellness programs and their usage

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Workforce Management - Midmarket

Payroll

Human Capital Management - Midmarket

Benefits Administration

Paylocity Reviews

Angie S.

It is an okay system!

Likeliness to Recommend

Pros

Cons

Rita P.

Great, affordable option for payroll, benefits.

Likeliness to Recommend

Pros

Cons

Indira H.

Good software, except it needs more capabilities.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Career Pathing

Employee Engagement

Compensation Management

Performance Management

Talent Acquisition

Succession Planning

Onboarding Offboarding

Learning and Development

Rewards Recognition

Wellness

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features