Paylocity Customer Reviews 2024

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Paylocity

Composite Score

7.5 /10

CX Score

7.4 /10

58 Reviews Write a Review

What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details

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Awards & Recognition

Paylocity won the following awards in the Payroll category

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2 Top Rated Capabilities

6 Top Rated Features

2024

0 Top Rated Capabilities

4 Top Rated Features

2023

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

87 Plan to Renew

3
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

2% Negative

16% Neutral

82% Positive

Pros

Respectful
Friendly Negotiation
Continually Improving Product
Reliable

Feature Ratings

Average 83

Direct Deposit

Tax Form Preparation

Self Service Portal

Compensation Management

Time and Attendance

HR Systems Interface

Taxation Deduction

Benefits Calculation

Accounting Systems Interface

Vacation and Leave Tracking

Retirement Plan Tracking

Vendor Capability Ratings

Average 75

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

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Human Capital Management - Midmarket

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Benefits Administration

Translation missing: en.product_page.ratings.score 7.2

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Talent Management

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View Paylocity in this category (opens in a new tab)

Paylocity Reviews

Simon B.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Solid Payroll Tool!

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

Paylocity has a more friendly interface and it is very intuitive, for time tracking is one of the best that I have tried.

What is your favorite aspect of this product?

I thing one of the thinks that I most like about Paylocity is the way that they collected different aspects necessary in a HR tool in a single application, it is very complete.

What do you dislike most about this product?

Sometimes the platform can have issues depending on the end user location so you need to use VPN and sometimes you can get some errors from specific browsers.

What recommendations would you give to someone considering this product?

Even thou that is a very intuitive tool, make all the Paylocity trainings they have very powerful features that could make your Payroll team more productive.

Pros

Inspires Innovation
Client Friendly Policies
Helps Innovate
Continually Improving Product

Cons

Less Effective Service

Jonathan P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Features and limitations of Paylocity.

Likeliness to Recommend

8 /10

What differentiates Paylocity from other similar products?

Paylocity provides streamlined payroll processes.

What is your favorite aspect of this product?

Paylocity is user-friendly..

What do you dislike most about this product?

Paylocity is complex to learn.

What recommendations would you give to someone considering this product?

One needs to evaluate their organization's HR and payroll requirements and determine whether Paylocity will meet those needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Axelle B.

Role: Human Resources
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Has simplified the HR and Payroll process

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

Our sales guy was helpful, communicative, and responsive to our questions and concerns throughout the entire process. The software developers are continually looking for user input so they may make further enhancements.

What is your favorite aspect of this product?

Paylocity is a breeze to use. Despite having no prior experience with the system, I was able to teach myself how to exploit it. In addition, the support staff is fantastic. They are quick to respond to issues and provide excellent follow-up.

What do you dislike most about this product?

It's difficult to navigate the portal. This complicates the process of keeping courses current without starting from scratch every time. There are occasions when the system's bugs cause confusion among our employees.

What recommendations would you give to someone considering this product?

The company's focus on customers is an area where Paylocity can greatly improve. When a business has paid for and installed your services, revealing so much confidential information and placing unrestricted faith in you, unanswered emails are unacceptable.

Pros

Enables Productivity
Efficient Service
Security Protects
Helps Innovate

Latest Research

Paylocity

What is Paylocity?

Company Details

Need Assistance?

Awards & Recognition

Paylocity Ratings

82 Likeliness to Recommend

87 Plan to Renew

3 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

HR Systems Interface Ability to interface with the organization’s HR system.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Benefits Calculation Ability to calculate benefits

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Human Capital Management - Midmarket

Benefits Administration

Talent Management

Paylocity Reviews

Simon B.

Solid Payroll Tool!

Likeliness to Recommend

Pros

Cons

Jonathan P.

Features and limitations of Paylocity.

Likeliness to Recommend

Pros

Axelle B.

Has simplified the HR and Payroll process

Likeliness to Recommend

Pros

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Title

3
Since last award

1
Since last award

Feature Ratings

Direct Deposit

Tax Form Preparation

Self Service Portal

Compensation Management

Time and Attendance

HR Systems Interface

Taxation Deduction

Benefits Calculation

Accounting Systems Interface

Vacation and Leave Tracking

Retirement Plan Tracking

Vendor Capability Ratings

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of Customization