What is ReliaQuest GreyMatter?
ReliaQuest GreyMatter is a cloud-native security operations platform that helps organizations increase visibility, reduce complexity, and manage risk. Built on an open XDR architecture with bi-directional API integrations, GreyMatter enables security operations teams to extend detection, investigation, and response across multiple clouds, endpoint, and network infrastructures leveraging relevant data from both security and business applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
11
Since last award
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ReliaQuest GreyMatter?
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Use of the MITRE ATT&CK Framework
Incident Management
Vulnerability Management
Threat Intelligence
Real-Time Threat and Anomaly Detection
Technology Management
Prevention
Compliance Reporting and Archival Mechanisms
24/7/365 Security Monitoring
Risk Scoring & Remediation Act
Standardized Playbooks
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Ease of Customization
Also Featured in...
ReliaQuest GreyMatter Reviews
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2022
GreyMatter is one-stop shop for our security team!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Kyle M.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
Integrations are a Great Feature!
Likeliness to Recommend
What differentiates ReliaQuest GreyMatter from other similar products?
This product is constantly being developed and adding features. The Staff is very knowledgeable and RealiQuest offers many training opportunities. The product integrations have allowed our team to do things they could not before, as well as have ReliaQuest themselves be more effective with incident response.
What is your favorite aspect of this product?
My favorite part of this product is the Integrations and automation that come along with those integrations.
What do you dislike most about this product?
I am confused at how Reliaquest classifies tickets as "GreyMatter" tickets but they still reside in the RQ Ticket Portal which is service now. I am not sure of the relevance of having GreyMatter Tickets and normal RQ Tickets.
What recommendations would you give to someone considering this product?
Spend time looking at the available Integrations and how your organizations can utilize them.
Pros
- Reliable
- Trustworthy
- Effective Service
- Respectful
Vitalis I.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2022
Authentic Threat Management Solution.
Likeliness to Recommend
What differentiates ReliaQuest GreyMatter from other similar products?
ReliaQuest has professional responses for the detected threats or problems in the company.
What is your favorite aspect of this product?
ReliaQuest has articulate business formation in matters detecting threats and instant responses are shared..
What do you dislike most about this product?
ReliaQuest has affordable Communications for threats and the possible harm they can cause.
What recommendations would you give to someone considering this product?
The most significant Solution in managing threats is ReliaQuest.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
