This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

ReliaQuest

ReliaQuest GreyMatter

Composite Score

7.7 /10

CX Score

8.1 /10

19 Reviews Write a Review

What is ReliaQuest GreyMatter?

ReliaQuest GreyMatter is a cloud-native security operations platform that helps organizations increase visibility, reduce complexity, and manage risk. Built on an open XDR architecture with bi-directional API integrations, GreyMatter enables security operations teams to extend detection, investigation, and response across multiple clouds, endpoint, and network infrastructures leveraging relevant data from both security and business applications.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ReliaQuest GreyMatter won the following awards in the Managed Detection & Response category

Filter By

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

4 Top Rated Features

2022

ReliaQuest GreyMatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ReliaQuest GreyMatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

11
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

3
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ReliaQuest GreyMatter?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Unique Features
Efficient Service
Effective Service

Feature Ratings

Average 85

Use of the MITRE ATT&CK Framework

Incident Management

Vulnerability Management

Threat Intelligence

Real-Time Threat and Anomaly Detection

Technology Management

Prevention

Compliance Reporting and Archival Mechanisms

24/7/365 Security Monitoring

Risk Scoring & Remediation Act

Standardized Playbooks

Vendor Capability Ratings

Average 82

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of Customization

Also Featured in...

Extended Detection & Response

Translation missing: en.product_page.ratings.score 7.7

View ReliaQuest GreyMatter in this category (opens in a new tab)

ReliaQuest GreyMatter Reviews

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2022

Next Generation of Cybersecurity Event Management

Likeliness to Recommend

7 /10

Pros

Continually Improving Product
Respectful
Client Friendly Policies
Includes Product Enhancements

Cons

Under Delivered
Vendor's Interest First

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2022

Simple the best and at an amazing price!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: C-Level
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2022

Game changer and worth the price

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

ReliaQuest GreyMatter

What is ReliaQuest GreyMatter?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ReliaQuest GreyMatter Ratings

84 Likeliness to Recommend

11 Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love ReliaQuest GreyMatter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Vulnerability Management Discover and fix vulnerabilities in the system.

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Prevention Offers capable next-gen AV (NGAV) and host protection.

Compliance Reporting and Archival Mechanisms System archives incidents and produces comprehensive reports to stakeholders about current vulnerabilities and past vulnerabilities and remediation efforts.

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Risk Scoring & Remediation Act Actionable risk mitigation suggestions for each vulnerability discovered.​

Standardized Playbooks Standardized playbooks contain procedures, standards, and anticipated results from incident response. Reduces threat dwell time and time to close the event.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Extended Detection & Response

ReliaQuest GreyMatter Reviews

Next Generation of Cybersecurity Event Management

Likeliness to Recommend

Pros

Cons

Simple the best and at an amazing price!

Likeliness to Recommend

Pros

Game changer and worth the price

Likeliness to Recommend

Pros

Most Popular ReliaQuest GreyMatter Comparisons

Field Effect MDR

Alert Logic MDR

Crowdstrike Falcon Platform

Cynet 360

Netsurion

Sophos Managed Detection and Response

Title

11
Since last award

3
Since last award

Feature Ratings

Use of the MITRE ATT&CK Framework

Incident Management

Vulnerability Management

Threat Intelligence

Real-Time Threat and Anomaly Detection

Technology Management

Prevention

Compliance Reporting and Archival Mechanisms

24/7/365 Security Monitoring

Risk Scoring & Remediation Act

Standardized Playbooks

Vendor Capability Ratings

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of Customization