Rippling Customer Reviews 2024

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Rippling

Composite Score

8.9 /10

CX Score

9.2 /10

32 Reviews Write a Review

What is Rippling?

Streamline your business with Rippling’s all-in-one platform for HR, IT, payroll, and spend management. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Rippling empowers your business to save time, reduce costs, and enhance efficiency, allowing companies to focus on growth. Experience the power of unified management with Rippling today.

Company Details

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Awards & Recognition

Rippling won the following awards in the Workforce Management - Midmarket category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

Rippling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rippling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rippling?

0% Negative

3% Neutral

97% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Time Capture Virtual

Attendance Management and Policies

Time Capture Physical

Workforce Scheduling

Labor Costing and Splitting

Absence Management

Workforce Dashboards and Reporting

Workforce Planning and Forecasting

Rate Policies

Shift Management

Staffing

Vendor Capability Ratings

Average 83

Ease of Data Integration

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Also Featured in...

Payroll

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Human Capital Management - Midmarket

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Benefits Administration

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Rippling Reviews

Hannah R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to review benefits & put PTO

Likeliness to Recommend

10 /10

What differentiates Rippling from other similar products?

Have used similar vendors in this space and it was easy to adopt

What is your favorite aspect of this product?

Being able to see company holiday overview

What do you dislike most about this product?

Understand why verification code is in place after login but can be time consuming

What recommendations would you give to someone considering this product?

Easy to use on the user side

Pros

Efficient Service
Effective Service
Caring
Respectful

Harshraj S.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy and great to use

Likeliness to Recommend

10 /10

What differentiates Rippling from other similar products?

Easy to use the platform

What is your favorite aspect of this product?

Interface is great

What do you dislike most about this product?

It sometime get stuck o.n few platforms

What recommendations would you give to someone considering this product?

Great product

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Damaris P.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to Use; Even Easier to Love!

Likeliness to Recommend

9 /10

What differentiates Rippling from other similar products?

I’m not sure as I’ve not used many other products but I’m sure that it’s among the best apps out there that makes it easy for users to understand payroll and see their benefits from a ground zero level

What is your favorite aspect of this product?

The several ways you can customize and make Ripping work for you, from widgets you can display or not display, from preferences you can set within the app, etc. It’s so easy to use and aesthetically appealing!

What do you dislike most about this product?

There seem to be some limitations on what managers can override within Rippling if they disagree with how it’s set up. For example, I tried to request time off of work within the first 90 days of my technical employment with my company, and even though I had been with that company for about about a year before (contracted), Rippling still treated me like I didn’t have the right to ask for PTO, even though my managers didn’t mind at all!

What recommendations would you give to someone considering this product?

Definitely talk with a support team or anyone selling the product before you buy as they will probably help you get a better understanding of if Rippling will work for your business needs or not! Everyone at Rippling seems friendly and knowledgeable, so I can’t recommend talking to them enough!

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Latest Research

Rippling

What is Rippling?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Rippling Ratings

95 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Rippling?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Human Capital Management - Midmarket

Benefits Administration

Rippling Reviews

Hannah R.

Easy to review benefits & put PTO

Likeliness to Recommend

Pros

Harshraj S.

Easy and great to use

Likeliness to Recommend

Pros

Damaris P.

Easy to Use; Even Easier to Love!

Likeliness to Recommend

Pros

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Title

2
Since last award

Feature Ratings

Time Capture Virtual

Attendance Management and Policies

Time Capture Physical

Workforce Scheduling

Labor Costing and Splitting

Absence Management

Workforce Dashboards and Reporting

Workforce Planning and Forecasting

Rate Policies

Shift Management

Staffing

Vendor Capability Ratings

Ease of Data Integration

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Vendor Support