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What is Salesforce Flow?
Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.
Company Details
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Get AssistanceSalesforce Flow Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
90 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 75%
- Negotiation and Contract:
- 66%
- Conflict Resolution:
- 70%
- Strategy & Innovation:
- 76%
- Service Experience:
- 81%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Flow?
Pros
- Respectful
- Fair
- Helps Innovate
- Continually Improving Product
Cons
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Process Simulation
External Application Data Connectors
Customizable Performance Dashboards
Process Library
Low-Code Automation
In-App Automated Workflows
Collaboration
Process Workflow Designer
Permissions and Governance
Content Management
Mobile Support
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Ease of Customization
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Also Featured in...
Salesforce Flow Reviews
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2023
Transition was easier than expected!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
![](https://cdn-public.softwarereviews.com/production/profile_image/1677028/original/1677028.jpg?1680177104)
Giridhar P.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Very good product branded and valued
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
It’s salient features provided efficient mechanism for data analysis and integration
What is your favorite aspect of this product?
Ease of use and the number of features available for the users
What do you dislike most about this product?
It’s a bit expensive for small scale operations
What recommendations would you give to someone considering this product?
Go for it if your organization wants to explore high end data integration and exploration.
Pros
- Performance Enhancing
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
Francois B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
easy to use but a nightmare to set up
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
The power of salesforce CRM
What is your favorite aspect of this product?
very easy to use but the set up is far too complicated
What do you dislike most about this product?
complexity of the slightest change
Pros
- Effective Service
- Saves Time
- Security Protects
- Reliable
Cons
- Slower Product Innovation
- Inhibits Innovation
- Less Performance Enhancing