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Salesforce Flow Logo Award Winner Product Badge
Salesforce Flow Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Flow

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Salesforce Flow
8.8 /10

What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Awards & Recognition

Salesforce Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

Down 1
Since last award

98 Plan to Renew

Up 3
Since last award

83 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
89%
Conflict Resolution:
94%
Strategy & Innovation:
93%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

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1% Negative
1% Neutral
98% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 81

Collaboration

84

Low-Code Automation

83

In-App Automated Workflows

83

Mobile Support

83

Process Workflow Designer

83

Customizable Performance Dashboards

82

Process Automation Templates

81

Permissions and Governance

80

Process Library

79

Process Simulation

79

External Application Data Connectors

79

Vendor Capability Ratings

Average 81

Quality of Features

84

Breadth of Features

83

Business Value Created

83

Ease of Implementation

82

Ease of Customization

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Ease of Data Integration

78

Vendor Support

78

Availability and Quality of Training

77

Salesforce Flow Reviews

Ashutosh K.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Effective for sales, easy to implement

Likeliness to Recommend

8 /10

What differentiates Salesforce Flow from other similar products?

Salesforce Lightning Flow stands out because of its intuitive drag-and-drop interface, which makes building workflows and automations accessible even for non-technical users. Its deep integration with the Salesforce ecosystem allows for seamless automation of processes across sales, service, and marketing. Additionally, the ability to create guided visual flows for users enhances the overall customer and employee experience, something many competitors lack at the same level. And this make a major differentiates salesforce.

What is your favorite aspect of this product?

My one an only favorite thing about Salesforce Lightning Flow is how easy it is to use. The drag-and-drop feature means you don’t need to be a tech expert to create workflows. It’s perfect for saving time and effort, especially when you want to automate repetitive tasks and focus on more important work.

What do you dislike most about this product?

What I dislike most about Salesforce Lightning Flow is the vendor support. Sometimes it takes too long to get a response or solution for issues, especially when dealing with more complex problems. Better and faster support would make the experience much smoother.

What recommendations would you give to someone considering this product?

If you're thinking about using Salesforce Lightning Flow, I’d suggest exploring their training resources like Trailhead to get the hang of it. Also, make sure you have reliable vendor support because it can be really helpful for solving any issues. Start with simple workflows to get comfortable, and then gradually move on to more complex automations.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Sumit D.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2025

Effective for data maintain and sales growth boost

Likeliness to Recommend

6 /10

What differentiates Salesforce Flow from other similar products?

Salesforce provides the best to best exeprience with user preferences. 1:- User Interface 2:- Customization 3:- Integration These three points makes salesforce differentiates from others.

What is your favorite aspect of this product?

Integratino is very easy and new user can easily roll on any new task or workflow at Salesforce. Most of the presets and workflows are very effective.

What do you dislike most about this product?

Customer service support and little bit priceing is higher then other software. Product should work on customer support. Else it's my first priority.

What recommendations would you give to someone considering this product?

It will be effective for business owners to autopilot their project needs and effective policies provided by Salesforce.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service

Ralph B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Automation Alchemy: Lightning Flow in Action.

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

Salesforce Lightning Flow has been great for managing our IT processes, especially in handling complex workflows that used to feel like a headache-inducing maze. Unlike other automation tools I’ve seen, this one stands out because of its intuitive, drag-and-drop interface. Even as someone who primarily works with SQL databases, I’ve found that I don’t need to dive into code to build or tweak flows—something I genuinely appreciate on a busy day

What is your favorite aspect of this product?

One thing I particularly value is how easy it is to integrate Lightning Flow with our existing data and tools. For example, connecting it to our SQL databases was straightforward, and it ensures that data flows both ways. The visual debugger is another feature I’ve come to rely on—it’s incredibly helpful for pinpointing where an error might be occurring in a flow without combing through logs or guessing.

What do you dislike most about this product?

One quirk I’d love to see addressed is the limited flexibility when dealing with more advanced conditional logic.

What recommendations would you give to someone considering this product?

Lightning Flow has been transformative for our team. It’s reduced manual intervention, minimized human error, and allowed us to focus on more strategic initiatives. For instance, the time saved from automating routine tasks has been reinvested into optimizing our database indexing and performance tuning—a win-win for the department.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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