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What is Salesforce Flow?
Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.
Company Details
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Get AssistanceSalesforce Flow Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
Down
1
Since last award
98 Plan to Renew
Up
3
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 93%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Flow?
Pros
- Enables Productivity
- Respectful
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Low-Code Automation
In-App Automated Workflows
Mobile Support
Process Workflow Designer
Customizable Performance Dashboards
Process Automation Templates
Permissions and Governance
Process Library
Process Simulation
External Application Data Connectors
Vendor Capability Ratings
Quality of Features
Breadth of Features
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Vendor Support
Availability and Quality of Training
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Salesforce Flow Reviews
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Ashutosh K.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Jan 2025
Effective for sales, easy to implement
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
Salesforce Lightning Flow stands out because of its intuitive drag-and-drop interface, which makes building workflows and automations accessible even for non-technical users. Its deep integration with the Salesforce ecosystem allows for seamless automation of processes across sales, service, and marketing. Additionally, the ability to create guided visual flows for users enhances the overall customer and employee experience, something many competitors lack at the same level. And this make a major differentiates salesforce.
What is your favorite aspect of this product?
My one an only favorite thing about Salesforce Lightning Flow is how easy it is to use. The drag-and-drop feature means you don’t need to be a tech expert to create workflows. It’s perfect for saving time and effort, especially when you want to automate repetitive tasks and focus on more important work.
What do you dislike most about this product?
What I dislike most about Salesforce Lightning Flow is the vendor support. Sometimes it takes too long to get a response or solution for issues, especially when dealing with more complex problems. Better and faster support would make the experience much smoother.
What recommendations would you give to someone considering this product?
If you're thinking about using Salesforce Lightning Flow, I’d suggest exploring their training resources like Trailhead to get the hang of it. Also, make sure you have reliable vendor support because it can be really helpful for solving any issues. Start with simple workflows to get comfortable, and then gradually move on to more complex automations.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
![](https://cdn-public.softwarereviews.com/production/profile_image/2275967/original/2275967.jpg?1737972547)
Sumit D.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Initial Implementation
Submitted Jan 2025
Effective for data maintain and sales growth boost
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
Salesforce provides the best to best exeprience with user preferences. 1:- User Interface 2:- Customization 3:- Integration These three points makes salesforce differentiates from others.
What is your favorite aspect of this product?
Integratino is very easy and new user can easily roll on any new task or workflow at Salesforce. Most of the presets and workflows are very effective.
What do you dislike most about this product?
Customer service support and little bit priceing is higher then other software. Product should work on customer support. Else it's my first priority.
What recommendations would you give to someone considering this product?
It will be effective for business owners to autopilot their project needs and effective policies provided by Salesforce.
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Effective Service
Ralph B.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2025
Automation Alchemy: Lightning Flow in Action.
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
Salesforce Lightning Flow has been great for managing our IT processes, especially in handling complex workflows that used to feel like a headache-inducing maze. Unlike other automation tools I’ve seen, this one stands out because of its intuitive, drag-and-drop interface. Even as someone who primarily works with SQL databases, I’ve found that I don’t need to dive into code to build or tweak flows—something I genuinely appreciate on a busy day
What is your favorite aspect of this product?
One thing I particularly value is how easy it is to integrate Lightning Flow with our existing data and tools. For example, connecting it to our SQL databases was straightforward, and it ensures that data flows both ways. The visual debugger is another feature I’ve come to rely on—it’s incredibly helpful for pinpointing where an error might be occurring in a flow without combing through logs or guessing.
What do you dislike most about this product?
One quirk I’d love to see addressed is the limited flexibility when dealing with more advanced conditional logic.
What recommendations would you give to someone considering this product?
Lightning Flow has been transformative for our team. It’s reduced manual intervention, minimized human error, and allowed us to focus on more strategic initiatives. For instance, the time saved from automating routine tasks has been reinvested into optimizing our database indexing and performance tuning—a win-win for the department.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing