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SAP

SAP Commerce Cloud

Composite Score

8.5 /10

CX Score

8.7 /10

53 Reviews Write a Review

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details

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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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6 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

4% Negative

8% Neutral

88% Positive

Pros

Helps Innovate
Trustworthy
Effective Service
Caring

Feature Ratings

Average 80

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Integrated Search

Order Management

Content Management

Content Localization

Predictive Recommendations

Retargeting Capabilities

Microsite Management

Vendor Capability Ratings

Average 79

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Ease of Implementation

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Also Featured in...

B2B eCommerce

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View SAP Commerce Cloud in this category (opens in a new tab)

SAP Commerce Cloud Reviews

Afaq M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Affordable and Scalable E Commerce Solution

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP commerce cloud gives an amazing platform for unified business interface with amazing functionalities which makes our work and day to day activities very easy

What is your favorite aspect of this product?

The most helpful feature is the ability to create and manage multiple product catalogues. In this way, the user can get best-in-class experience as well as personalised options to choose from.

What do you dislike most about this product?

Setting up SAP Commerce Cloud can be complicated at first and requires technical skills. The costs for licensing and maintenance may also seem high, but once it's set up, its strong features and integrations provide good value.

What recommendations would you give to someone considering this product?

Highly Recommended E Commerce Tool with flexibility and reliability.

Pros

Continually Improving Product
Trustworthy
Inspires Innovation
Caring

Rushabh L.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Very hard to implement but easy to use

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP is providing multichannel, multi market and multi language environment It can handle high volume traffic

What is your favorite aspect of this product?

It is having very good integration with sap erp It allows business to provide personalized product recommendations

What do you dislike most about this product?

Little more flexible deployment options it can offer real time customer insights and profiling

What recommendations would you give to someone considering this product?

It is best for the large size originations so carefully assess your needs it is highly customizable but require appropriate technical expertise as well. It is value for money but little costly as well.

Pros

Continually Improving Product
Reliable
Trustworthy
Effective Service

Vishal G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Fabulous product

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

Easy of setup and use along with detailed training material

What is your favorite aspect of this product?

Customization support to build new features.

What do you dislike most about this product?

The price is a bit on the higher side

What recommendations would you give to someone considering this product?

Definitely worth a shot!

Pros

Reliable
Enables Productivity
Inspires Innovation
Caring

Latest Research

SAP Commerce Cloud

What is SAP Commerce Cloud?

Company Details

Need Assistance?

Awards & Recognition

SAP Commerce Cloud Ratings

87 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love SAP Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

SAP Commerce Cloud Reviews

Afaq M.

Affordable and Scalable E Commerce Solution

Likeliness to Recommend

Pros

Rushabh L.

Very hard to implement but easy to use

Likeliness to Recommend

Pros

Vishal G.

Fabulous product

Likeliness to Recommend

Pros

Most Popular SAP Commerce Cloud Comparisons

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Title

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Integrated Search

Order Management

Content Management

Content Localization

Predictive Recommendations

Retargeting Capabilities

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Ease of Implementation

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness