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What is SAP Commerce Cloud?
SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Commerce Cloud?
Pros
- Helps Innovate
- Trustworthy
- Acts with Integrity
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Order Portal
Payment Processing
Reporting and Analytics
Integrated Search
Order Management
Content Management
Content Localization
Predictive Recommendations
Retargeting Capabilities
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Vendor Support
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
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SAP Commerce Cloud Reviews
Orpha H.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Feb 2023
Get started quickly with many ready-to-use tools
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
The SAP Commerce Cloud provides the technology for building e-marketplaces, service portals, and e-commerce, as well as a scalable environment managed by SAP through a fully integrated hosting platform for deploying solutions developed by SAP Commerce.
What is your favorite aspect of this product?
It's a clean and scalable architecture. It allows you to integrate both pre-built and custom modules seamlessly. Integration modules facilitate integration with other systems, and there are many ready-made templates and concepts for developing plug-ins. Create an EC site for the company. Storage solution, implementation and integration. Deployment of multi-store solutions and white-label solutions. Building complex heterogeneous integrated solutions. Deployment of scalable enterprise solutions for the integration of web applications, marketplaces, and other third-party systems.
What do you dislike most about this product?
By using SmartEdit and eliminating the old CMS Cockpit, you are on the right track to managing content, but maintaining pages and components is still more challenging than with pure CMS solutions.
What recommendations would you give to someone considering this product?
The SAP Commerce Cloud offers a comprehensive B2B and B2C e-commerce store out of the box that can be customized and extended to meet specific customer needs. Integrate with SAP ERP, SAP/4/4HANA, and non-SAP systems via SAP Cloud Platform Integration, enabling synchronous and asynchronous data distribution. Connect SAP Spartacus or other user-defined front-ends to OCC endpoints, the standard REST API of SAP Commerce Cloud, making SAP Commerce Cloud a self-contained commerce solution.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
chetan s.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Utilizing SAP Commerce Cloud.
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
Java and the Spring framework serve as the foundation for the SAP Commerce cloud stack. This makes it easier for the client to adapt and create unique integrations with any third-party systems. Customers can design their frontends in any UI framework thanks to SAP Commerce Cloud's headless architecture and distinct API layer.
What is your favorite aspect of this product?
The SAP Commerce Cloud assisted the client in offering its customers a self-service portal through which they could communicate with their dealers and sales staff, access the most recent company and equipment information, manage their fleet and organizational structure, and order services and replacement parts. The company's customer and dealer engagement has improved as a result of this digital transformation effort. The construction equipment industry's and India's first Spartacus adoption.
What do you dislike most about this product?
To construct dashboards and reports, it ought to come with some libraries. Additionally, the oData interfaces with non-SAP applications should have had a simpler path.
What recommendations would you give to someone considering this product?
The use of SAP Commerce Cloud within the company has helped to maintain and increase its development because the weekly reports inspire us to improve every week and every month; we can better manage time to complete the most tasks; we focus on the initiatives that have a positive impact on the business; and, finally, we offer the best service to customers by keeping their information in the cloud to address them in a personalized way.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2023
good very good
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
