SAP Commerce Cloud Customer Reviews 2024

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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6 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

2% Negative

8% Neutral

90% Positive

Pros

Trustworthy
Acts with Integrity
Helps Innovate
Effective Service

Feature Ratings

Average 80

Catalog Management

86

Order Portal

82

Payment Processing

82

Reporting and Analytics

80

Integrated Search

80

Order Management

80

Content Management

78

Content Localization

77

Predictive Recommendations

75

Retargeting Capabilities

74

Microsite Management

74

Vendor Capability Ratings

Average 78

Quality of Features

82

Ease of Customization

81

Ease of Data Integration

79

Ease of IT Administration

79

Breadth of Features

79

Vendor Support

79

Ease of Implementation

78

Business Value Created

78

Product Strategy and Rate of Improvement

77

Availability and Quality of Training

77

Usability and Intuitiveness

76

Also Featured in...

B2B eCommerce

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SAP Commerce Cloud Reviews

Orpha H.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Get started quickly with many ready-to-use tools

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

The SAP Commerce Cloud provides the technology for building e-marketplaces, service portals, and e-commerce, as well as a scalable environment managed by SAP through a fully integrated hosting platform for deploying solutions developed by SAP Commerce.

What is your favorite aspect of this product?

It's a clean and scalable architecture. It allows you to integrate both pre-built and custom modules seamlessly. Integration modules facilitate integration with other systems, and there are many ready-made templates and concepts for developing plug-ins. Create an EC site for the company. Storage solution, implementation and integration. Deployment of multi-store solutions and white-label solutions. Building complex heterogeneous integrated solutions. Deployment of scalable enterprise solutions for the integration of web applications, marketplaces, and other third-party systems.

What do you dislike most about this product?

By using SmartEdit and eliminating the old CMS Cockpit, you are on the right track to managing content, but maintaining pages and components is still more challenging than with pure CMS solutions.

What recommendations would you give to someone considering this product?

The SAP Commerce Cloud offers a comprehensive B2B and B2C e-commerce store out of the box that can be customized and extended to meet specific customer needs. Integrate with SAP ERP, SAP/4/4HANA, and non-SAP systems via SAP Cloud Platform Integration, enabling synchronous and asynchronous data distribution. Connect SAP Spartacus or other user-defined front-ends to OCC endpoints, the standard REST API of SAP Commerce Cloud, making SAP Commerce Cloud a self-contained commerce solution.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

chetan s.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Utilizing SAP Commerce Cloud.

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

Java and the Spring framework serve as the foundation for the SAP Commerce cloud stack. This makes it easier for the client to adapt and create unique integrations with any third-party systems. Customers can design their frontends in any UI framework thanks to SAP Commerce Cloud's headless architecture and distinct API layer.

What is your favorite aspect of this product?

The SAP Commerce Cloud assisted the client in offering its customers a self-service portal through which they could communicate with their dealers and sales staff, access the most recent company and equipment information, manage their fleet and organizational structure, and order services and replacement parts. The company's customer and dealer engagement has improved as a result of this digital transformation effort. The construction equipment industry's and India's first Spartacus adoption.

What do you dislike most about this product?

To construct dashboards and reports, it ought to come with some libraries. Additionally, the oData interfaces with non-SAP applications should have had a simpler path.

What recommendations would you give to someone considering this product?

The use of SAP Commerce Cloud within the company has helped to maintain and increase its development because the weekly reports inspire us to improve every week and every month; we can better manage time to complete the most tasks; we focus on the initiatives that have a positive impact on the business; and, finally, we offer the best service to customers by keeping their information in the cloud to address them in a personalized way.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2023

good very good

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

SAP Commerce Cloud

What is SAP Commerce Cloud?

Company Details

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Awards & Recognition

SAP Commerce Cloud Ratings

87 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love SAP Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

SAP Commerce Cloud Reviews

Orpha H.

Get started quickly with many ready-to-use tools

Likeliness to Recommend

Pros

chetan s.

Utilizing SAP Commerce Cloud.

Likeliness to Recommend

Pros

good very good

Likeliness to Recommend

Pros

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1
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Feature Ratings

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Integrated Search

Order Management

Content Management

Content Localization

Predictive Recommendations

Retargeting Capabilities

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness