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What is SAP Commerce Cloud?
SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Commerce Cloud?
Pros
- Helps Innovate
- Trustworthy
- Acts with Integrity
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Order Portal
Payment Processing
Reporting and Analytics
Integrated Search
Order Management
Content Management
Content Localization
Predictive Recommendations
Retargeting Capabilities
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Vendor Support
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
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SAP Commerce Cloud Reviews
Juned A.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Good Option only if you are using SAP ERP
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
SAP Commerce Cloud talks really well with organizations using SAP ERPs right from Business One to S4/HANA . though it is slightly expensive comparatively but the accuracy is good and over other competitors it uses the same database for intelligence . Being a pure cloud , storage issue is also resolved at a greater extend. Plus being subscription you can any point in time discontinue the subscription and do not get trapped in.
What is your favorite aspect of this product?
Commerce Cloud is a multi-tenant, cloud-based commerce platform that empowers brands to create intelligent, unified buying experiences across all channels — mobile, social, web, and store .The SAP Commerce Cloud solution provides a trusted e-commerce platform that can help you innovate at scale and tap enterprise-wide data to boost profits and customer satisfaction. e-commerce platform solutions support a unified platform for any business model that's:
What do you dislike most about this product?
it is complex plus requires great amount of training. e-commerce platform solutions support a unified platform for any business model that's: Fully integrated and extensible with a rich partner ecosystem API-enabled to power true omnichannel deployment models Fully integrated and extensible with a rich partner ecosystem API-enabled to power true omnichannel depl
What recommendations would you give to someone considering this product?
DO consider If you have a SAP ERP or accounting package running already in the organization. e-commerce platform solutions support a unified platform for any business model that's: Built to deliver highly personalised experiences at scale Industrial-strength with a global reach and trust at the core e-commerce platform solutions support a unified platform for any business model that's: Fully integrated and extensible with a rich partner ecosystem API
Pros
- Inspires Innovation
- Over Delivered
- Includes Product Enhancements
- Appreciates Incumbent Status
Cons
- Less Efficient Service
- Less Effective Service
- Less Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
great potential, not very intuitive and bit pricey
Likeliness to Recommend
Pros
- Respectful
- Caring
- Client Friendly Policies
- Acts with Integrity
Cons
- Slower Product Innovation
- Less Efficient Service
- Less Inspiring
Anubhav A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2022
Best Comprehensive Solution for Modern eCommerce
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
-A comprehensive and unified commerce platform that enables businesses to create a consistent customer experience across all channels, including web, mobile, social, and point-of-sale. -A comprehensive suite of commerce capabilities, including order management, product catalog management, merchandising, marketing, and customer service. -The ability to quickly and easily configure and customize the platform to meet the unique needs of your business. -The ability to manage your commerce operations in a secure and scalable cloud environment.
What is your favorite aspect of this product?
There are many great aspects of SAP Commerce Cloud, but for me, the flexibility and configurability are the best. With SAP Commerce Cloud, you can configure and customize your store to meet your specific needs, which is a huge advantage over other eCommerce platforms.
What do you dislike most about this product?
-The cost of the software -The complexity of the software -The time required to learn how to use the software
What recommendations would you give to someone considering this product?
If you are considering SAP Commerce Cloud, we would recommend that you speak to a SAP Commerce Cloud Partner to get a better understanding of the product and how it can benefit your business.
Pros
- Over Delivered
- Friendly Negotiation
- Appreciates Incumbent Status
- Continually Improving Product
