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SAP Commerce Cloud Logo
SAP Commerce Cloud Logo
SAP

SAP Commerce Cloud

8.5 /10
Category
SAP Commerce Cloud
8.5 /10

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details


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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

2% Negative
8% Neutral
90% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Helps Innovate
  • Effective Service

Feature Ratings

Average 80

Catalog Management

86

Order Portal

82

Payment Processing

82

Reporting and Analytics

80

Integrated Search

80

Order Management

80

Content Management

78

Content Localization

77

Predictive Recommendations

75

Retargeting Capabilities

74

Microsite Management

74

Vendor Capability Ratings

Average 78

Quality of Features

82

Ease of Customization

81

Ease of Data Integration

79

Ease of IT Administration

79

Breadth of Features

79

Vendor Support

79

Ease of Implementation

78

Business Value Created

78

Product Strategy and Rate of Improvement

77

Availability and Quality of Training

77

Usability and Intuitiveness

76

SAP Commerce Cloud Reviews

Ronald v.

  • Role: Consultant
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Great product, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP has a Easy to use interface with a clear design. This makes it accessible to even the most tech-illiterate of people.

What is your favorite aspect of this product?

It is fully customisable. This makes it perfect for almost all organizations.

What do you dislike most about this product?

It is a bit pricey. If you use it daily, it's definitely worth the investmest

What recommendations would you give to someone considering this product?

Critically look at how much you are going to use SAP Commerce Cloud. If you are going to use it a lot, it is worth the investment.

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Security Protects

Cons

  • Less Generous

Matteo N.

  • Role: Vendor Management
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Easy to use and confortable

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

Multiple functionalities, great graphic design, innovative

What is your favorite aspect of this product?

Test driving Java appications

What do you dislike most about this product?

Supporting not all platformsfor developers

What recommendations would you give to someone considering this product?

Implement new functions and compabilities

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Most Popular SAP Commerce Cloud Comparisons

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