What is SAP Commerce Cloud?
SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Commerce Cloud?
Pros
- Helps Innovate
- Trustworthy
- Acts with Integrity
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Order Portal
Payment Processing
Reporting and Analytics
Integrated Search
Order Management
Content Management
Content Localization
Predictive Recommendations
Retargeting Capabilities
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Vendor Support
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
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SAP Commerce Cloud Reviews
Ronald v.
- Role: Consultant
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Great product, but a bit pricey.
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
SAP has a Easy to use interface with a clear design. This makes it accessible to even the most tech-illiterate of people.
What is your favorite aspect of this product?
It is fully customisable. This makes it perfect for almost all organizations.
What do you dislike most about this product?
It is a bit pricey. If you use it daily, it's definitely worth the investmest
What recommendations would you give to someone considering this product?
Critically look at how much you are going to use SAP Commerce Cloud. If you are going to use it a lot, it is worth the investment.
Pros
- Reliable
- Performance Enhancing
- Effective Service
- Security Protects
Cons
- Less Generous
Matteo N.
- Role: Vendor Management
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Easy to use and confortable
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
Multiple functionalities, great graphic design, innovative
What is your favorite aspect of this product?
Test driving Java appications
What do you dislike most about this product?
Supporting not all platformsfor developers
What recommendations would you give to someone considering this product?
Implement new functions and compabilities
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity