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SAP Commerce Cloud Logo
SAP Commerce Cloud Logo
SAP

SAP Commerce Cloud

Composite Score
8.5 /10
CX Score
8.8 /10
Category
SAP Commerce Cloud
8.5 /10

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details


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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

1% Negative
8% Neutral
91% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Acts with Integrity
  • Effective Service

Feature Ratings

Average 80

Catalog Management

87

Order Portal

83

Payment Processing

83

Reporting and Analytics

81

Integrated Search

81

Order Management

81

Content Management

79

Content Localization

78

Predictive Recommendations

76

Retargeting Capabilities

75

Microsite Management

75

Vendor Capability Ratings

Average 79

Quality of Features

82

Ease of Customization

81

Ease of Data Integration

80

Ease of IT Administration

80

Breadth of Features

80

Vendor Support

79

Ease of Implementation

79

Business Value Created

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Usability and Intuitiveness

76

SAP Commerce Cloud Reviews

Mahak J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

User friendly and Amazing product

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP Commerce Cloud, you can offer a seamless shopping experience across websites, mobile apps, social media, and physical stores. It keeps everything .connected.

What is your favorite aspect of this product?

My favorite aspect is how SAP Commerce Cloud lets businesses customize the shopping experience for each customer, making them feel special.

What do you dislike most about this product?

The initial cost and ongoing expenses of using SAP Commerce Cloud could be a bit steep for businesses with tight budgets.

What recommendations would you give to someone considering this product?

Check if SAP Commerce Cloud will easily connect with your current systems. You don't want any headaches later on..

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Rain s.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

SAP commerce cloud review

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

the built in comprehensive capabilities is what makes this platform unique.

What is your favorite aspect of this product?

One on one customer engagement, SAP commerce cloud delivers a compelling storefront experience with one to one recommendations. and real time merchandising. Built-in comprehensive capabilities like product content management and experience management. Pre build integrations for speed and efficiency.

What do you dislike most about this product?

SAP commerce cloud is expensive and not all businesses can be able to afford it.

What recommendations would you give to someone considering this product?

SAP commerce cloud helps you innovate while optimizing profitability and customer experience. It's a great platform I recommend it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cate r.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Nice product

Likeliness to Recommend

10 /10

What differentiates SAP Commerce Cloud from other similar products?

The incredible features and capabilities found in this platform are second to none from intelligent selling services to build in comprehensive capabilities.

What is your favorite aspect of this product?

SAP commerce cloud helps you innovate while optimizing profitability and customer experience.with Pre build integrations for speed and efficiency, SAP commerce cloud enables you to drive consistent profitable commerce outcomes through intelligent fulfilment strategies and sourcing decisions.

What do you dislike most about this product?

This platform has alot of features which makes it overwhelming for first time users to navigate.

What recommendations would you give to someone considering this product?

It's a nice product, I highly recommend it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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