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SAP Commerce Cloud Logo
SAP Commerce Cloud Logo
SAP

SAP Commerce Cloud

Composite Score
8.5 /10
CX Score
8.8 /10
Category
SAP Commerce Cloud
8.5 /10

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details


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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

1% Negative
8% Neutral
91% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Acts with Integrity
  • Effective Service

Feature Ratings

Average 80

Catalog Management

87

Order Portal

83

Payment Processing

83

Reporting and Analytics

81

Integrated Search

81

Order Management

81

Content Management

79

Content Localization

78

Predictive Recommendations

76

Retargeting Capabilities

75

Microsite Management

75

Vendor Capability Ratings

Average 79

Quality of Features

82

Ease of Customization

81

Ease of Data Integration

80

Ease of IT Administration

80

Breadth of Features

80

Vendor Support

79

Ease of Implementation

79

Business Value Created

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Usability and Intuitiveness

76

SAP Commerce Cloud Reviews

Anant T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Enterprise e-commerce software with scale options

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

The difference is like an Enterprise-grade solution, integration capabilities, and cloud deployment

What is your favorite aspect of this product?

It's robust integration capabilities that enable seamless connectivity

What do you dislike most about this product?

The initial learning curve and complexity of implementation can be challenging for some users

What recommendations would you give to someone considering this product?

Utilizing sap support services to ensure a successful implementation

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Client's Interest First

srinivas b.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic but falls short of composable MACH

Likeliness to Recommend

7 /10

What differentiates SAP Commerce Cloud from other similar products?

Plethora of capabilities and features offered to be easily customisable. Vast usage of Spring framework. Minimal learning curve for the java developers with exposure to spring framework.

What is your favorite aspect of this product?

Catalog Management and Order Management. Have customised these aspects for very complex use cases across multiple project implementations

What do you dislike most about this product?

Content management is not effective when compared to Adobe Experience Management or any latest headless CMS offerings like contentful etc. And Back office customisations very complex and rule engine customisations were hard to debug. Also the upgradation / version migration efforts. For example with some of the MACH commerce vendors like commercetools we get to work with version less always up-to-date APIs. which doesn't need any migration efforts

What recommendations would you give to someone considering this product?

Where initial time to market is critical with plethora of features to start without wanting to spend much time rather than future proof architectural setup with Composable MACH that needs reasonable amount of time but offers better availability and reliability and guaranties faster development velocity or features release in the longer run.

Pros

  • Caring
  • Respectful
  • Acts with Integrity
  • Trustworthy

Cons

  • Slower Product Innovation
  • Less Inspiring
  • Vendor's Interest First

Gonzalo S.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Commerce solutions for medium and large companies

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP Commerce Cloud offers a wide range of functions with which individual processes can be mapped well. In connection with other modules of the SAP Customer Experience Portfolio, the customer journey can be mapped for both customers and employees. With SAP Commerce Cloud, customers can provide a web store with "one face to the customer", depending on the website, as well as create an individual platform for their customers, where the customer can store their orders, histories, employees, service calls, maintenance and much more can be managed further.

What is your favorite aspect of this product?

SAP CC, formerly hybris, is a flagship commerce solution. If the product catalog and the store are to be implemented in 80 countries and different processes, taxes, payment processes, etc., apply everywhere, then the solution is in its sweet spot. From CPQ to multi-market online stores, complex retail solutions are fully mapped from the storefront to the order management process.

What do you dislike most about this product?

SAP Commerce Cloud contains a wealth of functionality in individual editions and is, therefore, one of the most comprehensive commerce solutions.

What recommendations would you give to someone considering this product?

Companies that are not big enough will not like the tool. I also think B2B is a better fit. This means that the solution is oversized when it comes to the classic D2C fashion store. In the past (in hybris 6), with all booths after HMC (Hybris Management Console), the UI was also a bit complex, but I think it has improved significantly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular SAP Commerce Cloud Comparisons

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