Semrush Customer Reviews 2025

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Semrush

Composite Score

8.8 /10

CX Score

9.0 /10

115 Reviews Write a Review

What is Semrush?

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence.

Company Details

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Awards & Recognition

Semrush won the following awards in the Website Analytics category

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Semrush Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Semrush.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

Down 1
Since last award

95 Plan to Renew

Up 1
Since last award

86 Satisfaction of Cost Relative to Value

Down 2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 82%
Conflict Resolution:: 93%
Strategy & Innovation:: 88%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Semrush?

2% Negative

3% Neutral

95% Positive

Pros

Efficient Service
Acts with Integrity
Reliable
Performance Enhancing

Feature Ratings

Average 84

Audience Segmentation

Paid Search Integration

Search Engine Optimization

Data Visualization

Audience Demographics

Device and Browser Analytics

Customer Value Analysis

Customer Journey Modelling

API Framework

Conversion Analysis

Social Media Analytics

Vendor Capability Ratings

Average 82

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support

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Customer Intelligence

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Search Engine Optimization

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Competitive Intelligence

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Semrush Reviews

Bruno W.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Our most incredible strategy builder out here.

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

It's exceptional with identification of errors to coming up with solution with website.

What is your favorite aspect of this product?

It's one of the best strategy builder out there.

What do you dislike most about this product?

Nothing can complain for now.

What recommendations would you give to someone considering this product?

It's undeniably the best strategy builder with identification of website errors and resolving them.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rajiv K.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Best SEO tool to optimise the website

Likeliness to Recommend

9 /10

What differentiates Semrush from other similar products?

I have used it instead of google keyword tool so get more exact keywords

What is your favorite aspect of this product?

Seo title and description using ai

What do you dislike most about this product?

nothing everything is good

What recommendations would you give to someone considering this product?

If you want to rank your website you should you this tool

Pros

Continually Improving Product
Reliable
Inspires Innovation
Client Friendly Policies

Chris M.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy to use and fanstastic product

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

Backlink creation startegy, Local SEO and Website SEO recommendation

What is your favorite aspect of this product?

Technical SEO

What do you dislike most about this product?

AI Content Writer

What recommendations would you give to someone considering this product?

Any company which is looking to develop a SEO strategy with a tool, SemRush is good to go tool for you.

Pros

Enables Productivity
Trustworthy
Unique Features
Efficient Service

Latest Research

Semrush

What is Semrush?

Company Details

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Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Semrush Ratings

89 Likeliness to Recommend

Down 1 Since last award

95 Plan to Renew

Up 1 Since last award

86 Satisfaction of Cost Relative to Value

Down 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Semrush?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Device and Browser Analytics Capture and summarize device and browser information.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Customer Intelligence

Search Engine Optimization

Competitive Intelligence

Semrush Reviews

Bruno W.

Our most incredible strategy builder out here.

Likeliness to Recommend

Pros

Rajiv K.

Best SEO tool to optimise the website

Likeliness to Recommend

Pros

Chris M.

Easy to use and fanstastic product

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

Up 1
Since last award

Down 2
Since last award

Feature Ratings

Audience Segmentation

Paid Search Integration

Search Engine Optimization

Data Visualization

Audience Demographics

Device and Browser Analytics

Customer Value Analysis

Customer Journey Modelling

API Framework

Conversion Analysis

Social Media Analytics

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support