Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Shopify Plus Logo Award Winner Product Badge
Shopify Plus Logo Award Winner Product Badge
Shopify

Shopify Plus

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Shopify Plus
8.7 /10

What is Shopify Plus?

Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Shopify Plus won the following awards in the B2C eCommerce category

Filter By

Shopify Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify Plus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify Plus?

1% Negative
5% Neutral
94% Positive

Pros

  • Respectful
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Feature Ratings

Average 83

Order Portal

86

Catalog Management

85

Payment Processing

84

Reporting and Analytics

84

Content Management

83

Order Management

82

Integrated Search

82

Content Localization

82

Microsite Management

81

Retargeting Capabilities

79

Predictive Recommendations

77

Vendor Capability Ratings

Average 80

Quality of Features

84

Business Value Created

83

Ease of Implementation

82

Ease of Data Integration

82

Usability and Intuitiveness

81

Ease of Customization

80

Ease of IT Administration

79

Vendor Support

79

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Shopify Plus Reviews

Riya G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2024

Great Flexibility and Scalability

Likeliness to Recommend

9 /10

What differentiates Shopify Plus from other similar products?

Shopify Plus stands out because of its ease of use, scalability, and extensive customization options. Unlike other platforms, it offers a user-friendly interface while also allowing for advanced features and integrations as your business grows

What is your favorite aspect of this product?

My favorite aspect of Shopify Plus is its ease of use combined with powerful customization options. It’s user-friendly enough for teams without a technical background to manage, yet flexible enough for developers to build custom solutions when needed.

What do you dislike most about this product?

The thing I dislike most about Shopify Plus is the cost—it can be quite expensive, especially for smaller businesses or those just starting out

What recommendations would you give to someone considering this product?

If you're considering Shopify Plus, I recommend making sure you have the budget to fully leverage all its features, especially if you're a growing business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Luke S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Helped launch and foster our D2C site

Likeliness to Recommend

10 /10

What differentiates Shopify Plus from other similar products?

The integration shopify offers is unmatched. From the B2B side connecting to a few different wholesale sites like Faire.com to the B2C side connecting seamlessly to TikTok, Meta, Amazon and more.

What is your favorite aspect of this product?

A unique feature that I love to use is the Live Map feature and seeing all of the different places in the world our products reach to. I also love the various reports and analytics that shopify offers. I know our marketing team loves how easy they make it to reach customers to push for a purchase.

What do you dislike most about this product?

When typing in manual orders quantities sometimes revert back to one instead of the quantity requested. So we have to triple check orders previous to submitting.

What recommendations would you give to someone considering this product?

Work closely with the customer service team and try as many apps as possible to perfect your store and the meet the needs you have.

Pros

  • Performance Enhancing
  • Client's Interest First
  • Continually Improving Product
  • Trustworthy

Brindisi I.

  • Role: Finance
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Efficiency in Running Business

Likeliness to Recommend

8 /10

What differentiates Shopify Plus from other similar products?

The platform has powerful e-commerce options

What is your favorite aspect of this product?

The advanced technology makes the tool more diverse

What do you dislike most about this product?

The credible reports on business e-commerce requires to be well managed

What recommendations would you give to someone considering this product?

The speedy information processing system calls for extra support and this tool is recommended

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Generous Negotitation

Most Popular Shopify Plus Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019