What is Sophos Managed Detection and Response?
Sophos Managed Threat Response (MTR) provides 24/7 threat hunting, detection, and response capabilities delivered by an expert team as a fully-managed service. Built on our Intercept X Advanced with EDR technology, Sophos MTR fuses machine learning technology and expert analysis for improved threat hunting and detection, deeper investigation of alerts, and targeted actions to eliminate threats with speed and precision.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 82%
- Negotiation and Contract:
- 85%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 90%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sophos Managed Detection and Response?
Pros
- Trustworthy
- Effective Service
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Automated Threat Hunting
Threat Intelligence
Incident Management
24/7/365 Security Monitoring
Prevention
Proactive Threat Hunting
Real-Time Threat and Anomaly Detection
Technology Management
Vulnerability Management
Use of the MITRE ATT&CK Framework
Risk Scoring & Remediation Act
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Breadth of Features
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Sophos Managed Detection and Response Reviews
Rachel B.
- Role: Information Technology
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Mar 2025
Leading cyber solution with best features
Likeliness to Recommend
What differentiates Sophos Managed Detection and Response from other similar products?
It is easy to deploy Sophos MDR and integrate with company network infrastructure when compared to other tools.
What is your favorite aspect of this product?
Sophos MDR receives timely updates that enhances data safety across the organization. The customer support team has 24/7 rapid support system that monitors our network efficiently. We regularly receive effective training that keeps our team updated on new system configurations.
What do you dislike most about this product?
The service is efficient and solid with robust network ecosystem that acts quickly to address data security breaches.
What recommendations would you give to someone considering this product?
This is excellent product that is trustworthy and easy to integrate with existing network security. The reporting tools are topnotch enhancing best control of cybersecurity posture.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Inspires Innovation
Kiran R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Powerfull MDR product
Likeliness to Recommend
What differentiates Sophos Managed Detection and Response from other similar products?
Its Cloud native with great performance and Incident response automation is efficient.
What is your favorite aspect of this product?
Seamless integration with other Sophos products
What do you dislike most about this product?
Configuration and customization are limited
What recommendations would you give to someone considering this product?
Sophos MDR is a great product with breadth of features and one of the best MDR in the market
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nitin G.
- Role: Vendor Management
- Industry: Chemicals
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Comprehensive, Proactive Security with Expert-Mana
Likeliness to Recommend
What differentiates Sophos Managed Detection and Response from other similar products?
Sophos MDR stands out with AI-driven threat detection, proactive 24/7 threat hunting, and seamless integration with Sophos Intercept X for advanced endpoint protection. It offers comprehensive coverage across endpoints, networks, and cloud environments, along with expert-managed services, providing businesses with a holistic, proactive approach to cybersecurity.
What is your favorite aspect of this product?
My favorite aspect of Sophos MDR is its proactive threat hunting combined with AI-driven detection. This ensures that threats are identified and mitigated before they can cause significant damage, providing continuous protection and peace of mind without relying solely on reactive measures, which enhances overall security.
What do you dislike most about this product?
One downside of Sophos MDR is that it may be overkill for smaller businesses or those with limited security budgets. The comprehensive features, while valuable, come with a higher cost and complexity, which might not be necessary for organizations with simpler security needs or fewer resources to manage it effectively.
What recommendations would you give to someone considering this product?
I recommend considering Sophos MDR if your business requires advanced, proactive security and has the budget for a comprehensive solution. It’s ideal for organizations with complex infrastructures or those seeking expert-managed services. However, if you're a smaller business with limited resources, assess whether the full suite of features is necessary.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Saves Time
