What is Tableau CRM Analytics?
Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow. Find patterns and experience actionable insights specific to your business, and infuse them into every process. Drive better outcomes with a full understanding of what happened, why it happened, and what you should do next, right in the flow of your work. It’s a complete intelligence experience built for Salesforce.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
91 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tableau CRM Analytics?
Pros
- Acts with Integrity
- Respectful
- Security Protects
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
API Framework
Predictive Analytics
Audience Demographics
Real Time Workflow Automation
Audience Segmentation
Customer Journey Modelling
Metadata Management
Conversion Analysis
Data Visualization
Cross Channel Attribution Analysis
Anomaly Detection
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Breadth of Features
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Sales Analytics
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Business Intelligence & Analytics - Midmarket
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Tableau CRM Analytics Reviews
Nicole G.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
We follow our projects with Tableau CRM
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
This is a major step in our plan to eliminate traditional reporting and make Salesforce our company's data hub. For the time being, we are only using it to replace our previous reports and to acquire raw statistics. Our long-term goal is to make this our primary analytics platform for studying patterns and making predictions.
What do you dislike most about this product?
One issue I have with it is that clicking on a link in the information article takes you to a different tab, which means you lose hours of work since you are either signed out or disconnected from Salesforce. As an additional issue that requires improvement, it takes a few minutes for responses from clients or emails to show up, and you have to refresh several times before you can see them. This causes customers frustration, especially when you're in the middle of a talk with a customer.
What recommendations would you give to someone considering this product?
This is an excellent application that displays reports nicely for modest data amounts and on-the-go dashboards. The product's learning curve is steep, although it's not quite as steep as some other data visualization tools. The simplest approach to utilize the tool is to integrate it into an existing Salesforce platform. I advocate this method above others that report on top of Salesforce data.
Pros
- Reliable
- Unique Features
- Efficient Service
- Inspires Innovation
Chetan K.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Caring
- Saves Time
- Fair
Doug S.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Apr 2024
Tool that visualizes and analyzes business data.
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
It stands out from the competition because of its graphical user interface, which makes learning the application a breeze and speeds up the process.
What is your favorite aspect of this product?
Before anything else, if this is your first data visualization tool, it's really simple. Besides its extensive feature set, it can manage almost all your tasks associated with creating and delivering interactive and user-friendly dashboards.
What do you dislike most about this product?
The inability to construct direct SQL queries is one drawback. When problems with data synchronization arise, the dashboards can become unresponsive. Additionally, there are market alternatives that are less expensive.
What recommendations would you give to someone considering this product?
This program is highly recommended because it serves as an excellent starting point for data visualization and presentation.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
