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Vlocity Insurance Logo
Vlocity Insurance Logo
Salesforce.com Inc

Vlocity Insurance

Composite Score
7.5 /10
CX Score
7.8 /10
Category
Vlocity Insurance
7.5 /10

What is Vlocity Insurance?

Successful Insurance organizations understand their clients and their constantly changing needs. They efficiently provide them with the right products, and efficiently administer and service their policies / products at the right times. You need insurance-specific capabilities, and you need all the benefits of the cloud. Now you can have both with Vlocity.

Company Details


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Vlocity Insurance Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vlocity Insurance?

1% Negative
14% Neutral
85% Positive

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Client Friendly Policies
  • Acts with Integrity

Feature Ratings

Average 76

Workflow Management

85

Risk and Fraud Assessment

83

Policy Management

79

Content Management

77

Dashboard

76

Analytics and Reporting

75

Legal Matter Management

74

Document Management

74

Communication Management

73

Policy Administration

70

Compliance Management

69

Vendor Capability Ratings

Average 76

Ease of Implementation

85

Availability and Quality of Training

84

Usability and Intuitiveness

79

Business Value Created

77

Quality of Features

77

Ease of Customization

76

Ease of IT Administration

76

Breadth of Features

75

Ease of Data Integration

74

Product Strategy and Rate of Improvement

73

Vendor Support

66

Vlocity Insurance Reviews

Seren V.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

The Executive Policy Solution

Likeliness to Recommend

7 /10

What differentiates Vlocity Insurance from other similar products?

The setting of insurance policies is we handled

What is your favorite aspect of this product?

The progressive nature for policies development is something consistently enhanced

What do you dislike most about this product?

The aggressive approach for insurance policy management is well incorporated

What recommendations would you give to someone considering this product?

We perform grate management in matters insurance

Pros

  • Trustworthy
  • Inspires Innovation
  • Saves Time
  • Friendly Negotiation

Ermina R.

  • Role: C-Level
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to use but a little bit pricey

Likeliness to Recommend

7 /10

What differentiates Vlocity Insurance from other similar products?

ease of use

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

the cost of the product

What recommendations would you give to someone considering this product?

Lower the cost

Pros

  • Continually Improving Product
  • Includes Product Enhancements
  • Efficient Service
  • Inspires Innovation

Cons

  • Inhibits Innovation
  • Less Reliable
  • Less Performance Enhancing

Aditya K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Transition to Vlocity Insurance

Likeliness to Recommend

7 /10

What differentiates Vlocity Insurance from other similar products?

1-Industry-Specific solution 2-seamless salesforce Integration 3-Low -code /No code platform 4-data-Driven insights 5-Configurablity and flexibility 7-Enhanced customer Experience 8-regular compliance

What is your favorite aspect of this product?

One of my favorite aspects of Vlocity Insurance is its deep integration with Salesforce. This integration allows companies to not only manage their insurance operations effectively but also leverage the full power of Salesforce's CRM and customer data management tools. This creates a seamless experience where insurers can have a 360-degree view of their customers, improve customer engagement, and automate many processes, all within one platform. The flexibility and scalability of the system make it a great fit for evolving business needs.

What do you dislike most about this product?

One of the common criticisms of Vlocity Insurance is its complexity and learning curve. While the platform offers robust features and customization options, new users may find it challenging to navigate and fully utilize its capabilities without significant training. Additionally, organizations might face difficulties in the initial implementation phase, especially if they do not have prior experience with Salesforce or similar platforms. This can lead to longer onboarding times and potential disruptions in workflow during the transition period.

What recommendations would you give to someone considering this product?

One of the common criticisms of Vlocity Insurance is its complexity and learning curve. While the platform offers robust features and customization options, new users may find it challenging to navigate and fully utilize its capabilities without significant training. Additionally, organizations might face difficulties in the initial implementation phase, especially if they do not have prior experience with Salesforce or similar platforms. This can lead to longer onboarding times and potential disruptions in workflow during the transition period.

Pros

  • Inspires Innovation
  • Caring
  • Altruistic
  • Over Delivered
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