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Vlocity Insurance Logo
Vlocity Insurance Logo
Salesforce.com Inc

Vlocity Insurance

Composite Score
7.8 /10
CX Score
8.1 /10
Category
Vlocity Insurance
7.8 /10

What is Vlocity Insurance?

Successful Insurance organizations understand their clients and their constantly changing needs. They efficiently provide them with the right products, and efficiently administer and service their policies / products at the right times. You need insurance-specific capabilities, and you need all the benefits of the cloud. Now you can have both with Vlocity.

Company Details


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Vlocity Insurance Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
84%
Negotiation and Contract:
90%
Conflict Resolution:
91%
Strategy & Innovation:
89%
Service Experience:
84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vlocity Insurance?

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1% Negative
11% Neutral
88% Positive

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Client Friendly Policies
  • Acts with Integrity

Feature Ratings

Average 80

Workflow Management

88

Risk and Fraud Assessment

87

Policy Management

82

Content Management

80

Dashboard

80

Analytics and Reporting

80

Legal Matter Management

78

Document Management

78

Communication Management

76

Compliance Management

75

Policy Administration

74

Vendor Capability Ratings

Average 80

Ease of Implementation

87

Availability and Quality of Training

85

Usability and Intuitiveness

81

Quality of Features

81

Ease of Customization

81

Business Value Created

80

Breadth of Features

80

Ease of IT Administration

79

Ease of Data Integration

77

Product Strategy and Rate of Improvement

76

Vendor Support

72

Vlocity Insurance Reviews

Seren V.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

The Executive Policy Solution

Likeliness to Recommend

7 /10

What differentiates Vlocity Insurance from other similar products?

The setting of insurance policies is we handled

What is your favorite aspect of this product?

The progressive nature for policies development is something consistently enhanced

What do you dislike most about this product?

The aggressive approach for insurance policy management is well incorporated

What recommendations would you give to someone considering this product?

We perform grate management in matters insurance

Pros

  • Trustworthy
  • Inspires Innovation
  • Saves Time
  • Friendly Negotiation

Aditya K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Transition to Vlocity Insurance

Likeliness to Recommend

7 /10

What differentiates Vlocity Insurance from other similar products?

1-Industry-Specific solution 2-seamless salesforce Integration 3-Low -code /No code platform 4-data-Driven insights 5-Configurablity and flexibility 7-Enhanced customer Experience 8-regular compliance

What is your favorite aspect of this product?

One of my favorite aspects of Vlocity Insurance is its deep integration with Salesforce. This integration allows companies to not only manage their insurance operations effectively but also leverage the full power of Salesforce's CRM and customer data management tools. This creates a seamless experience where insurers can have a 360-degree view of their customers, improve customer engagement, and automate many processes, all within one platform. The flexibility and scalability of the system make it a great fit for evolving business needs.

What do you dislike most about this product?

One of the common criticisms of Vlocity Insurance is its complexity and learning curve. While the platform offers robust features and customization options, new users may find it challenging to navigate and fully utilize its capabilities without significant training. Additionally, organizations might face difficulties in the initial implementation phase, especially if they do not have prior experience with Salesforce or similar platforms. This can lead to longer onboarding times and potential disruptions in workflow during the transition period.

What recommendations would you give to someone considering this product?

One of the common criticisms of Vlocity Insurance is its complexity and learning curve. While the platform offers robust features and customization options, new users may find it challenging to navigate and fully utilize its capabilities without significant training. Additionally, organizations might face difficulties in the initial implementation phase, especially if they do not have prior experience with Salesforce or similar platforms. This can lead to longer onboarding times and potential disruptions in workflow during the transition period.

Pros

  • Inspires Innovation
  • Caring
  • Altruistic
  • Over Delivered

Sarwat F.

  • Role: Student Academic
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Effective solution!

Likeliness to Recommend

9 /10

What differentiates Vlocity Insurance from other similar products?

The implementation is faster and does not have much customisation needs.

What is your favorite aspect of this product?

As insurer it gives a deep dive into customer behaviour and enhance insurance business.

What do you dislike most about this product?

The license fees and cost of implementation are high which could be a barrier for small insurers.

What recommendations would you give to someone considering this product?

Please do invest in the training program for this software so that users get well versed with the software.

Pros

  • Generous Negotitation
  • Helps Innovate
  • Continually Improving Product
  • Reliable
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