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Vlocity Insurance Logo
Vlocity Insurance Logo
Salesforce.com Inc

Vlocity Insurance

Composite Score
8.0 /10
CX Score
8.6 /10
Category
Vlocity Insurance
8.0 /10

What is Vlocity Insurance?

Successful Insurance organizations understand their clients and their constantly changing needs. They efficiently provide them with the right products, and efficiently administer and service their policies / products at the right times. You need insurance-specific capabilities, and you need all the benefits of the cloud. Now you can have both with Vlocity.

Company Details


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Vlocity Insurance Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vlocity Insurance.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vlocity Insurance?

0% Negative
6% Neutral
94% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 82

Risk and Fraud Assessment

88

Audit Management

85

Policy Management

83

Financial Management System

82

Analytics and Reporting

82

Compliance Management

82

Fraud Management

82

Communication Management

82

Document Management

80

Claims Management

79

Workflow Management

78

Vendor Capability Ratings

Average 80

Business Value Created

85

Quality of Features

85

Breadth of Features

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Implementation

81

Product Strategy and Rate of Improvement

78

Ease of Customization

77

Ease of IT Administration

77

Ease of Data Integration

76

Vendor Support

76

Vlocity Insurance Reviews

  • Role: Sales Marketing
  • Industry: Recreation
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2024

Likeliness to Recommend

5 /10

Pros

  • Respectful
  • Altruistic
  • Acts with Integrity
  • Helps Innovate

Aditya K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Transition to Vlocity Insurance

Likeliness to Recommend

7 /10

What differentiates Vlocity Insurance from other similar products?

1-Industry-Specific solution 2-seamless salesforce Integration 3-Low -code /No code platform 4-data-Driven insights 5-Configurablity and flexibility 7-Enhanced customer Experience 8-regular compliance

What is your favorite aspect of this product?

One of my favorite aspects of Vlocity Insurance is its deep integration with Salesforce. This integration allows companies to not only manage their insurance operations effectively but also leverage the full power of Salesforce's CRM and customer data management tools. This creates a seamless experience where insurers can have a 360-degree view of their customers, improve customer engagement, and automate many processes, all within one platform. The flexibility and scalability of the system make it a great fit for evolving business needs.

What do you dislike most about this product?

One of the common criticisms of Vlocity Insurance is its complexity and learning curve. While the platform offers robust features and customization options, new users may find it challenging to navigate and fully utilize its capabilities without significant training. Additionally, organizations might face difficulties in the initial implementation phase, especially if they do not have prior experience with Salesforce or similar platforms. This can lead to longer onboarding times and potential disruptions in workflow during the transition period.

What recommendations would you give to someone considering this product?

One of the common criticisms of Vlocity Insurance is its complexity and learning curve. While the platform offers robust features and customization options, new users may find it challenging to navigate and fully utilize its capabilities without significant training. Additionally, organizations might face difficulties in the initial implementation phase, especially if they do not have prior experience with Salesforce or similar platforms. This can lead to longer onboarding times and potential disruptions in workflow during the transition period.

Pros

  • Inspires Innovation
  • Caring
  • Altruistic
  • Over Delivered

Carlos A.

  • Role: Public Sector
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Vlocity Insurance from other similar products?

Easy to use and implementation

What is your favorite aspect of this product?

Policy administration

What do you dislike most about this product?

implementation cost

What recommendations would you give to someone considering this product?

Free trial available for 30 days

Pros

  • Continually Improving Product
  • Caring
  • Client Friendly Policies
  • Client's Interest First
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