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Vlocity Insurance Logo
Vlocity Insurance Logo
Salesforce.com Inc

Vlocity Insurance

Composite Score
8.1 /10
CX Score
8.6 /10
Category
Vlocity Insurance
8.1 /10

What is Vlocity Insurance?

Successful Insurance organizations understand their clients and their constantly changing needs. They efficiently provide them with the right products, and efficiently administer and service their policies / products at the right times. You need insurance-specific capabilities, and you need all the benefits of the cloud. Now you can have both with Vlocity.

Company Details


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Vlocity Insurance Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vlocity Insurance.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
100%
Negotiation and Contract:
98%
Conflict Resolution:
97%
Strategy & Innovation:
94%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vlocity Insurance?

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0% Negative
5% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 82

Risk and Fraud Assessment

87

Policy Management

85

Audit Management

84

Communication Management

83

Analytics and Reporting

83

Fraud Management

83

Financial Management System

82

Document Management

81

Workflow Management

80

Compliance Management

80

Claims Management

80

Vendor Capability Ratings

Average 81

Business Value Created

85

Quality of Features

85

Breadth of Features

85

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Implementation

82

Ease of Data Integration

79

Product Strategy and Rate of Improvement

79

Ease of IT Administration

78

Vendor Support

77

Ease of Customization

77

Vlocity Insurance Reviews

Carlos A.

  • Role: Public Sector
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Vlocity Insurance from other similar products?

Easy to use and implementation

What is your favorite aspect of this product?

Policy administration

What do you dislike most about this product?

implementation cost

What recommendations would you give to someone considering this product?

Free trial available for 30 days

Pros

  • Continually Improving Product
  • Caring
  • Client Friendly Policies
  • Client's Interest First

Ritika B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Amazing tool! Loved it

Likeliness to Recommend

9 /10

What differentiates Vlocity Insurance from other similar products?

. Vlocity CPQ uses Salesforce standard objects like Opportunity, Quote, Order, and Asset while Salesforce CPQ comes with its own custom Quote object.

What is your favorite aspect of this product?

My favorite aspect is it's easy user friendly interface

What do you dislike most about this product?

The cost of implementation is too high

What recommendations would you give to someone considering this product?

I would recommend new users to go through the initial trainings for a better understanding of it's features. It allows a smooth experience later on

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Cons

  • Leverages Incumbent Status

Ankur R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2023

Engagement Management with Omnichannel

Likeliness to Recommend

8 /10

What differentiates Vlocity Insurance from other similar products?

Vlocity offers a number of built-in components that give a new spin to traditional processes, including CPQ. This product provides right and efficient solution for back-office integration, data migration as well as omnichannel sales.

What is your favorite aspect of this product?

To integrate Vlocity with third-party and back-office systems knowledge of programming language is not required because it provides drag and drop configuration.

What do you dislike most about this product?

Pricing seems to be on higher end for new customers

What recommendations would you give to someone considering this product?

It would be great if the free trial could be extended from 30 days to 60 days because 30 days may not be enough for a new user to be accustomed with this application.

Pros

  • Saves Time
  • Fair
  • Continually Improving Product
  • Reliable
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