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Zendesk

Zendesk for Service

Composite Score
7.9 /10
CX Score
8.0 /10
Zendesk for Service
7.9 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


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Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

5% Negative
9% Neutral
86% Positive

Pros

  • Security Protects
  • Performance Enhancing
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 81

API Integration

85

Configurable Knowledge Repository

83

Role-Based Access

81

Rich Text Editor

80

Intelligent Search

80

Reporting and Analytics

76

Vendor Capability Ratings

Average 78

Ease of Implementation

84

Business Value Created

83

Quality of Features

79

Usability and Intuitiveness

78

Vendor Support

78

Ease of Data Integration

78

Availability and Quality of Training

77

Breadth of Features

76

Ease of IT Administration

76

Ease of Customization

75

Product Strategy and Rate of Improvement

74

Zendesk for Service Reviews

Peter S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Amazing product!

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

By tracking the most important customer service metrics in one place, monitor support request trends And measure customer satisfaction this makes Zendesk unique

What is your favorite aspect of this product?

Its ability to track the most important customer service metrics in one place, monitoring of support request trends and capability to measure customer satisfaction

What do you dislike most about this product?

None at the moment

What recommendations would you give to someone considering this product?

It is a need to have tool, if you need an analysis of various trends within your organization or business

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Hanifat O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product, great features

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

Quite efficient!

What is your favorite aspect of this product?

Ticket tracking and efficiency

What do you dislike most about this product?

Nothing for now.

What recommendations would you give to someone considering this product?

I highly recommend

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Er Avinash P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Publishing Knowledge base

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

-> Ease to organize and edit published articles. -> User friendly interface and environment. -> Automation, triggers, workflows are perfect.

What is your favorite aspect of this product?

Perfect self-service environment. Published articles, FAQs, and documentation, allows customer to handle the issues and resolve the problems independently.

What do you dislike most about this product?

Restricted to internet, offline support is not yet available.

What recommendations would you give to someone considering this product?

Tool is just perfect to publish KBs and Articles.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zendesk for Service Comparisons

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