What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Security Protects
- Performance Enhancing
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
API Integration
Configurable Knowledge Repository
Role-Based Access
Rich Text Editor
Intelligent Search
Reporting and Analytics
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
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Zendesk for Service Reviews
Peter S.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2024
Amazing product!
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
By tracking the most important customer service metrics in one place, monitor support request trends And measure customer satisfaction this makes Zendesk unique
What is your favorite aspect of this product?
Its ability to track the most important customer service metrics in one place, monitoring of support request trends and capability to measure customer satisfaction
What do you dislike most about this product?
None at the moment
What recommendations would you give to someone considering this product?
It is a need to have tool, if you need an analysis of various trends within your organization or business
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Hanifat O.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Fantastic product, great features
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Quite efficient!
What is your favorite aspect of this product?
Ticket tracking and efficiency
What do you dislike most about this product?
Nothing for now.
What recommendations would you give to someone considering this product?
I highly recommend
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Er Avinash P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Publishing Knowledge base
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
-> Ease to organize and edit published articles. -> User friendly interface and environment. -> Automation, triggers, workflows are perfect.
What is your favorite aspect of this product?
Perfect self-service environment. Published articles, FAQs, and documentation, allows customer to handle the issues and resolve the problems independently.
What do you dislike most about this product?
Restricted to internet, offline support is not yet available.
What recommendations would you give to someone considering this product?
Tool is just perfect to publish KBs and Articles.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing