
What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
93 Plan to Renew
Up
2
Since last award
82 Satisfaction of Cost Relative to Value
Up
3
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 79%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 83%
- Service Experience:
- 90%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Respectful
- Performance Enhancing
- Trustworthy
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Integration With IT Tools
Technician Administration
End User Self Serve
End User Support Solutions
Service Catalog
Multi Device Capability
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Business Value Created
Breadth of Features
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
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Zendesk for Service Reviews

Fiona G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
A Compact & Powerful Support Tool.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk’s regular updates give it a competitive edge. Constant improvements in the platform give users access to the latest tools in customer service. The platform’s dynamic community and wide range of resources make it easy for people to use, which increases loyalty among customers.
What is your favorite aspect of this product?
The tool's comprehensive reporting and analytics feature is also a main benefit. With these reporting tools, you can see data about customer talks, how agents handle their work, and the effectiveness of your service. Using the data from these tools, organizations are better equipped to find trends, improve their support techniques, and drive ongoing growth in their customer service.
What do you dislike most about this product?
Zendesk have many customization features, getting started with the platform can be tough and may take a long time. Learning to use Zendesk can be difficult at first, slowing down how productive users are during onboarding. The complexity might stop some organizations from making the most of what the platform offers.
What recommendations would you give to someone considering this product?
It’s also a good idea to use Zendesk’s free trial to gauge how the platform works for your business. You will be able to look around the interface, use the different functions, and cheque how well it blends with your current systems.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Ramakrishna R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Fantastic Product and Easy to use.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Fresh desk is okay but compared to Zendesk it is very nice and easy to get the solutions.
What is your favorite aspect of this product?
Easy to use and solutions provided.
What do you dislike most about this product?
As of now I like every thing about this product.
What recommendations would you give to someone considering this product?
No recommendations as of now.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Hanifat O.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Fantastic product, great features
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Quite efficient!
What is your favorite aspect of this product?
Ticket tracking and efficiency
What do you dislike most about this product?
Nothing for now.
What recommendations would you give to someone considering this product?
I highly recommend
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features