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Zendesk for Service Logo
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Zendesk

Zendesk for Service

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Zendesk for Service
8.1 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


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Awards & Recognition

Zendesk for Service won the following awards in the IT Service Management - Midmarket category

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Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

93 Plan to Renew

Up 2
Since last award

82 Satisfaction of Cost Relative to Value

Up 3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
79%
Conflict Resolution:
87%
Strategy & Innovation:
83%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

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4% Negative
9% Neutral
87% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Trustworthy
  • Reliable

Feature Ratings

Average 81

Integrated Knowledge Management

83

Multi-Site Functionality

83

Reporting

82

Integration With IT Tools

81

Technician Administration

81

End User Self Serve

80

End User Support Solutions

80

Service Catalog

79

Multi Device Capability

78

Vendor Capability Ratings

Average 78

Quality of Features

81

Ease of Implementation

80

Usability and Intuitiveness

80

Ease of Data Integration

79

Ease of IT Administration

79

Business Value Created

78

Breadth of Features

78

Vendor Support

77

Ease of Customization

77

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

75

Zendesk for Service Reviews

Fiona G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A Compact & Powerful Support Tool.

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

Zendesk’s regular updates give it a competitive edge. Constant improvements in the platform give users access to the latest tools in customer service. The platform’s dynamic community and wide range of resources make it easy for people to use, which increases loyalty among customers.

What is your favorite aspect of this product?

The tool's comprehensive reporting and analytics feature is also a main benefit. With these reporting tools, you can see data about customer talks, how agents handle their work, and the effectiveness of your service. Using the data from these tools, organizations are better equipped to find trends, improve their support techniques, and drive ongoing growth in their customer service.

What do you dislike most about this product?

Zendesk have many customization features, getting started with the platform can be tough and may take a long time. Learning to use Zendesk can be difficult at first, slowing down how productive users are during onboarding. The complexity might stop some organizations from making the most of what the platform offers.

What recommendations would you give to someone considering this product?

It’s also a good idea to use Zendesk’s free trial to gauge how the platform works for your business. You will be able to look around the interface, use the different functions, and cheque how well it blends with your current systems.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ramakrishna R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic Product and Easy to use.

Likeliness to Recommend

9 /10

What differentiates Zendesk for Service from other similar products?

Fresh desk is okay but compared to Zendesk it is very nice and easy to get the solutions.

What is your favorite aspect of this product?

Easy to use and solutions provided.

What do you dislike most about this product?

As of now I like every thing about this product.

What recommendations would you give to someone considering this product?

No recommendations as of now.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hanifat O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product, great features

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

Quite efficient!

What is your favorite aspect of this product?

Ticket tracking and efficiency

What do you dislike most about this product?

Nothing for now.

What recommendations would you give to someone considering this product?

I highly recommend

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Most Popular Zendesk for Service Comparisons

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