What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZendesk for Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zendesk for Service.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
93 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Agent Collaboration
Intelligent Search
Customer Service Workflow Management
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
Steffan L.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2023
Customer Support Excellence
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk offers omnichannel support, allowing us to manage customer inquiries from various channels, such as email, chat and other this improves overall satisfaction.
What is your favorite aspect of this product?
Self service options are available to the end user such as the knowledge base
What do you dislike most about this product?
Whilst Zendesk has a user friendly interface, it can be quite complex to learn how to use all the features and functionalities. This needs to be improved.
What recommendations would you give to someone considering this product?
I would suggest starting with a free trial, take advantage of the platform to review all of its features to see if this will fit your business needs.
Pros
- Enables Productivity
- Efficient Service
- Respectful
- Acts with Integrity
Cons
- Less Effective Service
- Charges for Enhancements
- Leverages Incumbent Status
Jessica B.
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Aug 2023
Easy to use
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
They definitely have a name recognition- they are a top provider in this particularly area of software as a service
What is your favorite aspect of this product?
How easily it merges and integrates with other software programs. I also feel like it is easy to use and requires little training.
What do you dislike most about this product?
I do think the cost is a little high for as large as they are.
What recommendations would you give to someone considering this product?
Meet with their sales team, watching any tutorials, take some trainings. You will likely find that it is a software you will use regularly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Stephanie D.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Can be confusing until you get used to it.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
I have not used other products.
What is your favorite aspect of this product?
Ability for multiple stakeholders to view tickets and interact with customers.
What do you dislike most about this product?
User interface can be confusing.
What recommendations would you give to someone considering this product?
It is a helpful tool, and can fit easily in your tech stack.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing