What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZendesk for Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zendesk for Service.
82 Likeliness to Recommend
92 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Customer Service Workflow Management
Agent Scripting
Intelligent Search
Agent Collaboration
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2023
Great Product, intuitive and easy to use
Likeliness to Recommend
Pros
- Enables Productivity
- Reliable
- Performance Enhancing
- Saves Time
Cons
- Vendor's Interest First
- Less Generous
Douglas S.
- Role: Vendor Management
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Feb 2023
Zendesk is omnipresent.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
It's simplicity and presence in the market.
What is your favorite aspect of this product?
I love how it didn't take me very long to learn how to answer tickets, it all came very natural to me.
What do you dislike most about this product?
I guess the automations could be implemented a bit more easily, but that's nothing compared to the benefits it brings.
What recommendations would you give to someone considering this product?
If you want to provide customer support, this is it.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Inspires Innovation
Filippo S.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
Best ticketing tool I have ever used
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Easy to use, customizable with macros to automate processes
What is your favorite aspect of this product?
queue management and apps
What do you dislike most about this product?
some actions (eg internal note vs public message) could have stronger safeguards to avoid mistakes during ticket handling
What recommendations would you give to someone considering this product?
great tool to manage interactions both for tier 1 and escalated teams
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity