What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZendesk for Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zendesk for Service.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Customer Service Workflow Management
Intelligent Search
Agent Collaboration
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
Ruddho H.
- Role: Information Technology
- Industry: Electronics
- Involvement: End User of Application
Submitted Dec 2022
Bare bones ticketing system with user friendly GUI
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Easy to understand the in's and out's of the software with great implementation of macros
What is your favorite aspect of this product?
User-friendly yet dated GUI ( infrastructure of the GUI is good but very dated )
What do you dislike most about this product?
Dated looking GUI
What recommendations would you give to someone considering this product?
Great ticketing system for a Tech Support team starting out in the field
Pros
- Performance Enhancing
- Efficient Service
- Caring
- Reliable
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2022
Helps Augments CSAT scores exponentially!
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Oliver K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2022
Chat support and ticketing
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
It allows us to automate a significant amount of repetitive tasks and work, it allows us to filter tickets in different states and create different tabs for each one, Easily follow a conversation and see who has responded, it is easy to integrate with other platforms.
What is your favorite aspect of this product?
offers customer service and sales products including chat, call center solutions, and knowledge base modules that help agents track and prioritize support tickets
What do you dislike most about this product?
Missing native chat widget for Vue Storefront
What recommendations would you give to someone considering this product?
it is ideal for small businesses looking to start a CRM system. It's easy to learn and manage with a small team
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing