What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
92 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Customer Service Workflow Management
Agent Scripting
Intelligent Search
Agent Collaboration
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2022
Helps Augments CSAT scores exponentially!
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Oliver K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2022
Chat support and ticketing
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
It allows us to automate a significant amount of repetitive tasks and work, it allows us to filter tickets in different states and create different tabs for each one, Easily follow a conversation and see who has responded, it is easy to integrate with other platforms.
What is your favorite aspect of this product?
offers customer service and sales products including chat, call center solutions, and knowledge base modules that help agents track and prioritize support tickets
What do you dislike most about this product?
Missing native chat widget for Vue Storefront
What recommendations would you give to someone considering this product?
it is ideal for small businesses looking to start a CRM system. It's easy to learn and manage with a small team
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
avinash U.
- Role: Vendor Management
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2022
Easy to use, easy to understand
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Reminder feature is best , graph
What is your favorite aspect of this product?
Every thing is pretty well developed and managed
What do you dislike most about this product?
nothing to say
What recommendations would you give to someone considering this product?
yes its an recommended product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing