What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
92 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Customer Service Workflow Management
Agent Scripting
Intelligent Search
Agent Collaboration
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Zendesk for Service Reviews
John F.
- Role: Operations
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Aug 2024
The best in offering customer support to clients
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk for Service offers customer support in various formats from chat, email, phone among others and this ensures that users are able to reach their clients on time.
What is your favorite aspect of this product?
Zendesk for Service helps us connect with our clients and resolve the issues that they have and thus create a loyal customer base. Simplifies how we engage with our clients and helps in ticketing system thus bring efficiency and streamline customer service delivery. Zendesk for Service is affordable and this opens up its usage across all organizations including even the SMEs.
What do you dislike most about this product?
It has been accurate and we've not had any problems in using the platform efficiently across our organization.
What recommendations would you give to someone considering this product?
Zendesk for Service is built to help organizations connect with their clients and in the process resolve their pending issues and thus make the customer feel appreciated.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Thomas W.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jul 2024
Zendesk wasn't for us, overall not a good fit
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
The vast customization that it allows as well as multi-channel connections
What is your favorite aspect of this product?
The plethora of options and integrations available
What do you dislike most about this product?
Zendesk was very confusion and complicated to set up. We realized it wasn't a fit pretty early but had to use the product because of our contract.
What recommendations would you give to someone considering this product?
Zendesk is for mid to large-size businesses with a fully developed customer success/fulfillment team. It's also for companies that get a lot of questions via email
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Saves Time
Sakshi K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Easy To Use
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk for Service stands out with its user-friendly interface, robust automation capabilities, seamless omnichannel support, extensive integration options, and powerful analytics, enhancing customer experience and operational efficiency.
What is your favorite aspect of this product?
My favorite aspect of Zendesk is its intuitive interface, making it easy to manage customer interactions and support tickets efficiently, which significantly enhances overall customer satisfaction and team productivity.
What do you dislike most about this product?
What I dislike most about Zendesk is its steep learning curve, making it challenging for new users to navigate and fully utilize all features efficiently.
What recommendations would you give to someone considering this product?
I recommend Zendesk for its robust customer support features, intuitive interface, and seamless integration with other tools. It's ideal for improving customer satisfaction and streamlining support processes.
Pros
- Continually Improving Product
- Inspires Innovation
- Caring
- Helps Innovate