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Zendesk for Service
8.2 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


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Awards & Recognition

Zendesk for Service won the following awards in the Customer Service - Enterprise category

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Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

82 Likeliness to Recommend

92 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

3% Negative
15% Neutral
82% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 78

Customer Self Service Capabilities

80

Customer Service Knowledge Management

79

Contact Center Integration

79

Customer Service Workflow Management

78

Agent Scripting

78

Intelligent Search

78

Agent Collaboration

78

Multi Channel Support

77

Analytics and Reporting

77

Customer Community Management

76

Mobile Customer Care

75

Vendor Capability Ratings

Average 76

Quality of Features

79

Ease of Implementation

79

Business Value Created

78

Ease of IT Administration

78

Ease of Data Integration

78

Usability and Intuitiveness

77

Breadth of Features

76

Product Strategy and Rate of Improvement

75

Vendor Support

74

Ease of Customization

73

Availability and Quality of Training

73

Zendesk for Service Reviews

John F.

  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

The best in offering customer support to clients

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

Zendesk for Service offers customer support in various formats from chat, email, phone among others and this ensures that users are able to reach their clients on time.

What is your favorite aspect of this product?

Zendesk for Service helps us connect with our clients and resolve the issues that they have and thus create a loyal customer base. Simplifies how we engage with our clients and helps in ticketing system thus bring efficiency and streamline customer service delivery. Zendesk for Service is affordable and this opens up its usage across all organizations including even the SMEs.

What do you dislike most about this product?

It has been accurate and we've not had any problems in using the platform efficiently across our organization.

What recommendations would you give to someone considering this product?

Zendesk for Service is built to help organizations connect with their clients and in the process resolve their pending issues and thus make the customer feel appreciated.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thomas W.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Zendesk wasn't for us, overall not a good fit

Likeliness to Recommend

5 /10

What differentiates Zendesk for Service from other similar products?

The vast customization that it allows as well as multi-channel connections

What is your favorite aspect of this product?

The plethora of options and integrations available

What do you dislike most about this product?

Zendesk was very confusion and complicated to set up. We realized it wasn't a fit pretty early but had to use the product because of our contract.

What recommendations would you give to someone considering this product?

Zendesk is for mid to large-size businesses with a fully developed customer success/fulfillment team. It's also for companies that get a lot of questions via email

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

Sakshi K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Easy To Use

Likeliness to Recommend

6 /10

What differentiates Zendesk for Service from other similar products?

Zendesk for Service stands out with its user-friendly interface, robust automation capabilities, seamless omnichannel support, extensive integration options, and powerful analytics, enhancing customer experience and operational efficiency.

What is your favorite aspect of this product?

My favorite aspect of Zendesk is its intuitive interface, making it easy to manage customer interactions and support tickets efficiently, which significantly enhances overall customer satisfaction and team productivity.

What do you dislike most about this product?

What I dislike most about Zendesk is its steep learning curve, making it challenging for new users to navigate and fully utilize all features efficiently.

What recommendations would you give to someone considering this product?

I recommend Zendesk for its robust customer support features, intuitive interface, and seamless integration with other tools. It's ideal for improving customer satisfaction and streamlining support processes.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Caring
  • Helps Innovate
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