What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
92 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Customer Service Workflow Management
Agent Scripting
Intelligent Search
Agent Collaboration
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Zendesk for Service Reviews
Rachna S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Best ticket system probably
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Easy to use Customization is possible to great great extent
What is your favorite aspect of this product?
Centralisation of data Audit trial
What do you dislike most about this product?
Quite expensive
What recommendations would you give to someone considering this product?
Provides a great experience to both customer and service agents
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Manishh A.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Must for Insuring Customer Hapiness
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Easy implementation Mobile version Basic analytics
What is your favorite aspect of this product?
Mobile application
What do you dislike most about this product?
No option to try premium features
What recommendations would you give to someone considering this product?
Go for it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
James M.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Dec 2021
Great Helpdesk reporting
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
The information put into Zendesk is well collaborated into easy to understand reporting and knowledge base.
What is your favorite aspect of this product?
Can integrate easy with other software's like ServiceNow. Also easy to use for the none Techy
What do you dislike most about this product?
Asset management needs tuning.
What recommendations would you give to someone considering this product?
Would recommend, a great Helpdesk tool built for quality customer service.
Pros
- Inspires Innovation
- Acts with Integrity
- Friendly Negotiation
- Continually Improving Product
Cons
- Inhibits Innovation
- Less Reliable
- Less Effective Service