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Zendesk for Service
8.2 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


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Awards & Recognition

Zendesk for Service won the following awards in the Customer Service - Enterprise category

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Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

82 Likeliness to Recommend

92 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

3% Negative
15% Neutral
82% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 78

Customer Self Service Capabilities

80

Customer Service Knowledge Management

79

Contact Center Integration

79

Customer Service Workflow Management

78

Agent Scripting

78

Intelligent Search

78

Agent Collaboration

78

Multi Channel Support

77

Analytics and Reporting

77

Customer Community Management

76

Mobile Customer Care

75

Vendor Capability Ratings

Average 76

Quality of Features

79

Ease of Implementation

79

Business Value Created

78

Ease of IT Administration

78

Ease of Data Integration

78

Usability and Intuitiveness

77

Breadth of Features

76

Product Strategy and Rate of Improvement

75

Vendor Support

74

Ease of Customization

73

Availability and Quality of Training

73

Zendesk for Service Reviews

Rachna S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Best ticket system probably

Likeliness to Recommend

9 /10

What differentiates Zendesk for Service from other similar products?

Easy to use Customization is possible to great great extent

What is your favorite aspect of this product?

Centralisation of data Audit trial

What do you dislike most about this product?

Quite expensive

What recommendations would you give to someone considering this product?

Provides a great experience to both customer and service agents

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Manishh A.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Must for Insuring Customer Hapiness

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

Easy implementation Mobile version Basic analytics

What is your favorite aspect of this product?

Mobile application

What do you dislike most about this product?

No option to try premium features

What recommendations would you give to someone considering this product?

Go for it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

James M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2021

Great Helpdesk reporting

Likeliness to Recommend

7 /10

What differentiates Zendesk for Service from other similar products?

The information put into Zendesk is well collaborated into easy to understand reporting and knowledge base.

What is your favorite aspect of this product?

Can integrate easy with other software's like ServiceNow. Also easy to use for the none Techy

What do you dislike most about this product?

Asset management needs tuning.

What recommendations would you give to someone considering this product?

Would recommend, a great Helpdesk tool built for quality customer service.

Pros

  • Inspires Innovation
  • Acts with Integrity
  • Friendly Negotiation
  • Continually Improving Product

Cons

  • Inhibits Innovation
  • Less Reliable
  • Less Effective Service
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