What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
92 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Customer Service Workflow Management
Agent Scripting
Intelligent Search
Agent Collaboration
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Zendesk for Service Reviews
Priscila S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Good product! Complete e easy to manage
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
There are good features, useful and possible to customize
What is your favorite aspect of this product?
Many possibilities to follow results (good metrics management)
What do you dislike most about this product?
Price is something to consider if the company isn't big, especially because most of the differentials are in more expensive plans.
What recommendations would you give to someone considering this product?
Analyze what you really need and compare it to the features available. This is a great software, but also expensive, then you should use most features to it worths.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Cons
- Charges for Enhancements
Marvin D.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2021
Easy to use and manage
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Can use multiple platform
What is your favorite aspect of this product?
chat, email and reportiing
What do you dislike most about this product?
None at all
What recommendations would you give to someone considering this product?
Easy to manage
Pros
- Fair
- Security Protects
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Good features, but a bit pricey
Likeliness to Recommend
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity