What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZendesk for Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zendesk for Service.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
93 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Agent Collaboration
Intelligent Search
Customer Service Workflow Management
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
ADITYA R.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jul 2021
Feature rich, easy to use, & cost-effective
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Highly customized system for a ticket, feature-rich, much easier to automate tasks with the help of Zendesk, templates are highly customized, facilitates answering to multiple tickets at a time, nice API Integration, ease of use, and makes it simpler to track metrics.
What is your favorite aspect of this product?
1. One of the best ticket management systems in the world 2. Offers valuable & actionable insights & makes it easier to analyze the performance 3. Far better than its competitors like Freshdesk in terms of innovative features, customer service, and above all cost.
What do you dislike most about this product?
1. Too many limitations - cannot use and & OR function 2. Highly expensive 3. Add-on’s are not free 4. I had challenges in adding & updating the users
What recommendations would you give to someone considering this product?
Focus on minimizing the cost, as well as the limitations and improve the features
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Manoj K.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Jun 2021
Perfect Help desk tool
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
- Its ability to integrate with any social networks - It requires minimal efforts to integrate any social platform with Zendesk (supports 3rd party integrations) - Improves efficiency of employees - Hassel free to use - Support team are available round the clock - Adds great value to the business - Makes job easy - Ticketing
What is your favorite aspect of this product?
- Ticketing system, it helps in addressing and replying customers queries very fast - Any queries coming from any platform can be integrated and addressed in no time - We can create and assign tickets to colleagues or people from specific team
What do you dislike most about this product?
Mobile applications should be more easily be accessible
What recommendations would you give to someone considering this product?
If you are into service based or product based company where you have to deal/respond with/to customers in most fastest way then this is one of the best help desk tool available in the market . It will save lot of time, it is efficient and will certainly employees in handling customer queries in most efficient way
Pros
- Reliable
- Enables Productivity
- Unique Features
- Effective Service
Hammad B.
- Role: Consultant
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Jun 2021
A Complete Omni Channel...
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to configure Zendesk and creating the macros, which is helpful. Moreover the report which is generated from Zendesk is very detailed and help us to track down employees' progress and productivity.
What is your favorite aspect of this product?
The reporting tool gives you detailed business insights. The rules feature can delete unnecessary or junk message automatically also, you can route the ticket to relevant person via rules features. It’s a user friendly application; you might won't need to train your staff on Zendesk. If they have basic knowledge of omini channel. Multi-channel support: email, web, phone, chat, social media. Knowledge base portal and community forums included.
What do you dislike most about this product?
You might need technical staff to configured or deploy Zendesk in your organization. It’s bit expensive, if you want to avail all features.
What recommendations would you give to someone considering this product?
We have a contact center; and we need to communicate wit hour customer through different channel, i.e. Social Media, Chat, Call etc. Zendesk gives you a platform to interact with the customer on a single platform.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing