Zendesk for Service

What differentiates Zendesk for Service from other similar products?

Integration features is good

What is your favorite aspect of this product?

KB articles and Customer satisfaction review after ticket

What do you dislike most about this product?

Chat feature

What recommendations would you give to someone considering this product?

Just need to integrate with all the RMM tools to make it better

What differentiates Zendesk for Service from other similar products?

Zendesk is the solution that offers the best features for optimal and personalized customer service. Allowing to improve communication between the company and its clients. It provides multiple benefits for the company, such as increasing productivity and satisfaction rates. Zendesk's customer support can be highlighted via email, phone line, social media, and real-time chat using an app.

What is your favorite aspect of this product?

The design is quite intuitive and works well in almost any browser. It has an excellent interface with tabs to see several tickets at the same time. It has a built-in efficient phone support for communication with customers. Zendesk offers the advantage of keeping a record on the ticket of all interactions that occur with the customer. It allows to maintain a fluid communication with clients with messaging, live chat and email. Also, it offers the advantage that it can be integrated with numerous applications.

What do you dislike most about this product?

Newer users are often confused when browsing different support tickets and their analysis tool can be a bit fiddly to use.

What recommendations would you give to someone considering this product?

With Zendesk you can provide a more seamless support experience for the user. Being able to interact with customers and stay in communication with them throughout the support ticket process are characteristics that Zendesk effectively brings to the organization.

What differentiates Zendesk for Service from other similar products?

Zendesk is an all-in-one customer support platform that has great features for managing customer communication. It allows you to manage customer requests in a timely and efficient manner. It facilitates valuable integrations that have allowed us to improve the productivity of the company, optimize work and share communication with customers in different channels. The plugins make it a versatile and efficient platform. With the implementation of this solution, effective communication with all customers can be achieved.

What is your favorite aspect of this product?

Zendesk allows you to define which fields must be completed on each ticket, if they are required, and customize what type of data must be entered. This ensures that the correct data is captured to help solve the query. It integrates with billing and other platforms so that customer data is available in the app. This information helps the support team to give the correct information to the customer. Supports running reports based on ticket data. This helps you understand what product features need to be improved or added.

What do you dislike most about this product?

Prices can be expensive depending for some companies. The initial setup is a bit tricky for new users.

What recommendations would you give to someone considering this product?

Zendesk is a very effective support tool that I recommend to handle support tickets for small and medium organizations. It is very highly efficient and versatile.