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Zendesk for Service
8.2 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


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Awards & Recognition

Zendesk for Service won the following awards in the Customer Service - Enterprise category

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Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

82 Likeliness to Recommend

92 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

3% Negative
15% Neutral
82% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 78

Customer Self Service Capabilities

80

Customer Service Knowledge Management

79

Contact Center Integration

79

Customer Service Workflow Management

78

Agent Scripting

78

Intelligent Search

78

Agent Collaboration

78

Multi Channel Support

77

Analytics and Reporting

77

Customer Community Management

76

Mobile Customer Care

75

Vendor Capability Ratings

Average 76

Quality of Features

79

Ease of Implementation

79

Business Value Created

78

Ease of IT Administration

78

Ease of Data Integration

78

Usability and Intuitiveness

77

Breadth of Features

76

Product Strategy and Rate of Improvement

75

Vendor Support

74

Ease of Customization

73

Availability and Quality of Training

73

Zendesk for Service Reviews

Magno G.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

It is an easy and useful system, wonderful

Likeliness to Recommend

9 /10

What differentiates Zendesk for Service from other similar products?

I think Zendesk offers an excellent service to manage the company's very high customer demand

What is your favorite aspect of this product?

ease of use and intuitive interface

What do you dislike most about this product?

some errors that sometimes occur during use.

What recommendations would you give to someone considering this product?

improve and expand integrations to other platforms and social networks

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ravi R.

  • Role: Operations
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

"Amazing product to manage your support"

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

The ticketing structure is good and categories the tickets based on departments and end users. Also, their reporting capability is good.

What is your favorite aspect of this product?

I would say reporting has been top notch as we require the data for analysis and deep learning of user behaviour.

What do you dislike most about this product?

At times it lags a little while uploading or downloading documents needs a very high speed internet, however, the rest of the functions works better.

What recommendations would you give to someone considering this product?

It's very tedious managing customer support without a tool just independently relying on Gmail or other services. Zendesk does the job without any hiccups and it's way too easy to implement and user friendly.

Pros

  • Enables Productivity
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Serge S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Have an extraordinary ally at your fingertips

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

In addition to managing tickets, he has helped the company communicate better with our customers and other stakeholders. When it comes to internal and external customer service and support, it is invaluable and ahead of the curve. Our ability to receive, distribute and respond to tickets efficiently, as well as register customers and centralize data across the organization, has improved tremendously.

What is your favorite aspect of this product?

Zendesk is a great tool for managing support and assistance issues; we use it internally to address employee concerns and externally to provide better care and support to all of our customers. It has a simple user interface that doesn't overwhelm consumers.

What do you dislike most about this product?

New users can get up to speed faster if the platform would have a help module that offered lessons or step-by-step guides to more complicated functions.

What recommendations would you give to someone considering this product?

Knowing Zendesk's capabilities and the value it adds to your company's service and support for both customers and employees, it's easy for me to recommend the software. Managing tickets has never been easier with this tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy
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