What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
92 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Customer Service Workflow Management
Agent Scripting
Intelligent Search
Agent Collaboration
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Zendesk for Service Reviews
Donna G.
- Role: C-Level
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted May 2020
Easy to use. Flexible and fair negotiations.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Omnichannel support
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
All elements are added cost per agent
What recommendations would you give to someone considering this product?
It’s a great product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Caring
Javier D.
- Role: Consultant
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2020
Good Cloud Solution for incident management
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
It is a solution completely in the cloud, so its deployment is very fast.
What is your favorite aspect of this product?
Being a solution in the cloud, as many customers as engineers can access it from any device at all times, only Internet access is required.
What do you dislike most about this product?
The only thing I dislike is that I don't have a powerful knowledge base.
What recommendations would you give to someone considering this product?
If a solution is required that allows customers to open incidents and then be assigned, prioritized, and then statistics and various reports can be taken very quickly and efficiently, this is the solution they need.
Pros
- Reliable
- Performance Enhancing
- Over Delivered
- Includes Product Enhancements