
What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
Up
1
Since last award
92 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 80%
- Conflict Resolution:
- 83%
- Strategy & Innovation:
- 81%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Agent Scripting
Contact Center Integration
Intelligent Search
Agent Collaboration
Customer Service Workflow Management
Analytics and Reporting
Mobile Customer Care
Customer Community Management
Multi Channel Support
Vendor Capability Ratings
Ease of Data Integration
Ease of IT Administration
Business Value Created
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
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Zendesk for Service Reviews

Kiran K.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2021
Great product. Does what it was purchased for
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Its best for simple, low cost customer support implementation.
What is your favorite aspect of this product?
Its cost effective deployment and maintenance for freemium customers.
What do you dislike most about this product?
Integration
What recommendations would you give to someone considering this product?
Its cost effective deployment and maintenance for freemium customers.
Pros
- Generous Negotitation
- Friendly Negotiation
- Performance Enhancing
- Trustworthy
- Role: C-Level
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Sep 2020
It is brand new, so I am on a learning curve, but
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Under Delivered
Donna G.
- Role: C-Level
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted May 2020
Easy to use. Flexible and fair negotiations.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Omnichannel support
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
All elements are added cost per agent
What recommendations would you give to someone considering this product?
It’s a great product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Caring