What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
93 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Agent Collaboration
Intelligent Search
Customer Service Workflow Management
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Zendesk for Service Reviews
Kiran K.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2021
Great product. Does what it was purchased for
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Its best for simple, low cost customer support implementation.
What is your favorite aspect of this product?
Its cost effective deployment and maintenance for freemium customers.
What do you dislike most about this product?
Integration
What recommendations would you give to someone considering this product?
Its cost effective deployment and maintenance for freemium customers.
Pros
- Generous Negotitation
- Friendly Negotiation
- Performance Enhancing
- Trustworthy
Andrea L M.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Nov 2020
The best option to consider for online support.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk Support differs from other platforms by offering a much easier to use service. There are other platforms that offer customer service, however, they have a complex process where various configurations must be made to have an active chat or to maintain consistent notifications for the tickets received. I consider that Zendesk Support is very easy to use, attending and closing all kinds of tickets is something that is done in a matter of seconds and speeds up the work a lot, in addition, its online and real-time support system works perfectly, very stable.
What is your favorite aspect of this product?
Zendesk Support offers the ability to embed a chat on a specific company website. I think this chat works too efficiently. Currently we serve clients through this medium and it is fantastic to be able to say that this chat is totally stable and interactive, it allows us to communicate with clients in different ways, send and receive all kinds of images that help solve the client's problems and also allows create a ticket quickly to be served by another sector of the company. This chat is too complete and helps light communication with the client.
What do you dislike most about this product?
The only factor or functionality that I don't like about this platform is its App for mobile phones. This App offers a service in which the user can offer real-time support and quick attention to the tickets received, however, the reality is different, the App works very slowly when it comes to receiving the tickets , because it takes time to reflect the tickets that have been received recently. I would like this App to have a much faster reception of information to speed up the service process.
What recommendations would you give to someone considering this product?
I would definitely recommend this platform because its version for computers will offer an immediate attention service for each client. Zendesk Support has a chat system which helps customers solve all their questions in a matter of minutes. The Zendesk Support system allows the rapid dispatch of all types of tickets to other colleagues in the company, in order to offer better customer service. Zendesk Support is definitely the best option to consider.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Audrey R.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2020
Customer Service Help from Zendesk Support.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Supporting customers complaints is something that Zendesk Support has enhanced. Again, Zendesk Support has introduced all the support system factors, hence, improving the level of customer's satisfaction. This product has a Live Chat, a feature that is great for help desk purposes.
What is your favorite aspect of this product?
Zendesk Support includes all the necessary factors that supports help desk, and this allows customers express their desires. Again, Zendesk Support acts as a research approach that helps customers air their needs. Again, Zendesk Support includes different platforms that provide the best assistance to clients.
What do you dislike most about this product?
Zendesk Support is a program that foster diversity since all customers from all corners get heard. Again, the software makes sure that digital technology is well embedded to solve the problems.
What recommendations would you give to someone considering this product?
Zendesk Support is a program to access and to work on. In fact, the tool is extremely useful in fostering a successful business communication program that brings customers on board.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features