What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
93 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Agent Collaboration
Intelligent Search
Customer Service Workflow Management
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Zendesk for Service Reviews
John F.
- Role: Operations
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Sep 2020
Excellent in addressing all customer needs
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Its versatile and executes a number of functions and this ensures that all organization acquires value for invested money.
What is your favorite aspect of this product?
It has enabled us offer reliable customer support services to our clients and this ensures that we maintain a stable and loyal customer base that helps our company grow. It has a simple user-interface and our staff are able to use the platform reliably without any delay at all.
What do you dislike most about this product?
Some of our less tech savvy users had a steep learning curve in understanding how to use the platform
What recommendations would you give to someone considering this product?
Its an excellent platform that helps all users implement and offer reliable customer services to all users
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Bruce V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2020
Easy to use customer support solution
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk Support offers powerful features that will assist to track and priotize tickets to help your customer support team deliver fast and better services to clients. Its powerful knowledge base creator and ease of use makes it unique product among its competitors.
What is your favorite aspect of this product?
Zendesk keeps us confident in knowing that even when the tickets volume doubles ,the software can handle the rising number of tickets. It has assisted to be efficient without using a high cost of budget. It is intuitive and the user interface is user-friendly to make it easy to manage all of our customer interactions.
What do you dislike most about this product?
Zendesk gives all we needed to manage client interactions and i have not found anything i dislike.
What recommendations would you give to someone considering this product?
I recommend using Zendesk for all types of organization and use the free trial plan to test its features firsthand at no cost. It is easy to use and very affordable. It will assist your company deliver better client services.
Pros
- Reliable
- Efficient Service
- Effective Service
- Helps Innovate
- Role: C-Level
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Sep 2020
It is brand new, so I am on a learning curve, but
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Under Delivered