What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
Up
2
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 89%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Sales Management
Customer Service Management
Account and Contact Management
Marketing Management
Analytics and Reporting
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Ayush Kumar S.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Powerful but tricky at first
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is kinda different from others cause it is more affordable and still gives a lot of features. It also works well with other Zoho apps which makes it easier if you are already using them. The interface can be bit clunky at first but once u get used to it it is pretty smooth. Some CRMs got better automation maybe, but Zoho gives good value for money.
What is your favorite aspect of this product?
I’d say my fav part of Zoho CRM is how customizable it is. Like you can tweak fields, layouts, workflows all how u want, without needing to be some tech expert. It helps make the system fit your biz instead of forcing you to work their way. That flexibility's super useful.
What do you dislike most about this product?
What I don’t like much is the user interface, it feels kinda outdated and sometimes slow. It can be confusing for new users too, like too many options everywhere. You gotta dig around a bit to find simple stuff, which ain’t fun when you’re busy.
What recommendations would you give to someone considering this product?
If you thinking about getting Zoho CRM, I’d say try the free trial first and play around with it. Take time to set it up right from start, cause it can be messy later. Also, watch some tutorials it helps a lot. And if your team ain't super techy maybe plan some training, cause the learning curve’s there. But if you want good features without paying crazy prices, it’s worth looking into.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
David A.
- Role: C-Level
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Apr 2025
Affordable, yet effective.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It's Affordability
What is your favorite aspect of this product?
It's data management and analysis
What do you dislike most about this product?
It's Integration
What recommendations would you give to someone considering this product?
Affordable to integrate
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Saves Time
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2025
Best for multi channel communication
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
