What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Priyanshu K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Optimum Resources management via Zoho CRM..
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Well Zoho CRM undoubtedly proved out as one of most scalable, productive & cost-effective platform for us in terms of effectively managing out relationships with clients, managing sales ,workflow, project progress etc which makes it highly differentiable platform.
What is your favorite aspect of this product?
Well Zoho CRM served as highly scalable & productive channel for us as it supports excessive customisable tools & automations via which we managed out our sales & project progress, built healthy relationships with our clients & vendors, introduced innovation & growth in work, managed optimum resource allocation all these just in such low & cost effective subscription..
What do you dislike most about this product?
Well as per my personal professional integration with Zoho CRM I haven't found any bugs or Bad UI feedback till date. Zoho CRM is just phenomenal & upto mark product in comparison to its alternatives.
What recommendations would you give to someone considering this product?
Well I would highly recommend Zoho CRM to professionals & businesses to get positive ROI & growth..
Pros
- Enables Productivity
- Client Friendly Policies
- Helps Innovate
- Continually Improving Product
Samuel T.
- Role: Student Academic
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Good product.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is time-efficient. That is one thing I like about the product.
What is your favorite aspect of this product?
The product is generally good. I do not have a favorite aspect of the product.
What do you dislike most about this product?
I do not dislike any aspect about the product.
What recommendations would you give to someone considering this product?
The product is time saving, efficient and serves its purpose of creation.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
Aris A.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Oct 2024
Leads, Deals, and Everything in Between: Zoho Got
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM has been our go-to for managing client relationships, and I’ve got to say—it just works. It’s simple, clean, and powerful enough to handle all the moving parts we deal with daily. When you’re working in business development, keeping track of leads, calls, and follow-ups is key, and Zoho has really made that easier for us.
What is your favorite aspect of this product?
We’ve been able to tailor it to fit our needs without any fuss. Need to track the client’s design preferences or project milestones? Easy. Zoho bends to whatever workflow we throw at it. It feels like it was built for us, even though I know it’s used across tons of industries.
What do you dislike most about this product?
Now, the mobile app isn’t perfect. When I’m out meeting clients, the app sometimes feels a bit clunky compared to the desktop version. But, to be fair, it gets the job done, and it’s never been a major roadblock. Just something to improve, maybe
What recommendations would you give to someone considering this product?
I’d definitely recommend Zoho to anyone looking for a solid CRM that’s flexible enough to grow with you. It’s more than just lead tracking—it’s a tool that helps you manage the entire client journey from start to finish.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
