What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Acts with Integrity
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Ovuezirie E.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Nov 2024
Great product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It is easy to use
What is your favorite aspect of this product?
Lead generation
What do you dislike most about this product?
Takes time to load but it has been improved upon
What recommendations would you give to someone considering this product?
It is great and affordable for small businesses
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chioma J.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2024
A Robust and Versatile Tool for Businesses
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is affordable and feature-rich. It offers advanced AI tools like Zia for predictive insights, next-step recommendations, and churn predictions. Its integration with Zoho apps and a sandbox for safe testing sets it apart from competitors.
What is your favorite aspect of this product?
Zia’s predictive capabilities, which help prioritize leads and retain customers, are a standout feature. The centralized admin tools also make workflow and report management simple and efficient.
What do you dislike most about this product?
The platform’s learning curve can be challenging for beginners, and integrations with third-party tools sometimes encounter issues. Customization options, while extensive, can feel overwhelming without adequate training.
What recommendations would you give to someone considering this product?
Invest time in training your team on Zoho CRM’s features and workflows. Use the sandbox to test customizations safely, and utilize Zoho’s support resources to maximize the platform’s capabilities.
Pros
- Performance Enhancing
- Unique Features
- Effective Service
- Saves Time
Ayot A.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Fantastic product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is considered affordable and flexible for businesses of all sizes. It offers a free plan for new businesses, and paid plans with more features.
What is your favorite aspect of this product?
Zoho CRM is easy to learn, deploy, and integrate, and that it's easier to use than more expensive competitors.
What recommendations would you give to someone considering this product?
Zoho CRM offers a range of features, including lead management, marketing automation, and contact data tracking. It also integrates with third-party apps like Google Workspace, Mailchimp, and QuickBooks.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
