What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Sunny A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Best CRM, Easy to navigate interface
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
With ZOHO you can easily manage your leads and sakes pipeline. Interface is pretty easy.
What is your favorite aspect of this product?
CRM Management Lead Management Integration
What do you dislike most about this product?
As a end user, i have used other CRM as well like, salesforce, hubspot. For me all works on same functionality.
What recommendations would you give to someone considering this product?
Price comparatively low as other CRM in market
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mike F.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Mar 2024
Great CRM product.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Integration with full suite of Zoho products
What is your favorite aspect of this product?
Integration with full suite of other Zoho products
What do you dislike most about this product?
License costs
What recommendations would you give to someone considering this product?
Plan your CRM needs well.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Mawumenyo Atsu N.
- Role: Student Academic
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Fantastic product for Efficient Customer Relations
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM stands out with its cloud-based approach, seamlessly integrating various business functions. The platform's adaptability, customization options, and extensive features set it apart.
What is your favorite aspect of this product?
Zoho CRM has a free version which makes it possible to test the product without wasting time and money. Also, the flexibility and customization options within it are impressive and I love it. Tailoring the system to specific business needs, from module customization to workflow automation, allows for a personalized and efficient approach to customer relationship management.
What do you dislike most about this product?
While Zoho CRM excels in functionality, the learning curve can be a challenge. It takes time to fully grasp all the features and customizations available.
What recommendations would you give to someone considering this product?
I recommend investing time in understanding the platform's customization options and features thoroughly. The initial learning curve pays off with a tailored CRM solution.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
