What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Parimal D.
- Role: Student Academic
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Seamless experience
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The platform's AI assistant, Zia, adds a smart touch by providing predictive insights and automating tasks. With robust reporting, mobile accessibility, and user-friendly design, Zoho CRM offers a comprehensive solution for businesses of all sizes. Its global presence, workflow automation, and supportive community make it a compelling choice in the CRM landscape.
What is your favorite aspect of this product?
The collaborative nature of the software powers the whole team and makes work feel seamless.
What do you dislike most about this product?
The cultured UI sometimes feels overwhelming.
What recommendations would you give to someone considering this product?
Evaluate your requirements first, and evaluate the software as the requirements.
Pros
- Effective Service
- Fair
- Security Protects
- Continually Improving Product
Pam V.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Nov 2023
Zoho was great to use, very easy.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho is great for staying in touch with clients, tracking, etc.
What is your favorite aspect of this product?
Ease of use.
What do you dislike most about this product?
I liked everything about Zoho.
What recommendations would you give to someone considering this product?
Try it and see if you like it. Any technology is worth trying!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Eduardo R.
- Role: Vendor Management
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Nov 2023
Versatile and accessible
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The extensive customization capacity has allowed me to adapt the CRM to the specific processes of my business, ensuring that the system truly reflects our unique operational needs. Sales automation is another feature I highly value; It has simplified repetitive tasks and improved the efficiency of our sales team.
What is your favorite aspect of this product?
My favorite aspect of this product is definitely the advanced customization it offers. It allows me to fine-tune modules, fields, and workflows exactly how I need them for my business, making it feel like a custom-built solution for my specific processes.
What do you dislike most about this product?
While integrating Zoho CRM with other Zoho apps is generally seamless, there could be certain challenges or limitations when integrating with third-party apps that are not part of the Zoho ecosystem, which can sometimes complicate workflows if you rely on external tools. .
What recommendations would you give to someone considering this product?
Plan your implementation, Zoho CRM is highly customizable, which is great, but it also means you have to spend time setting it up correctly. Think about your sales, marketing and customer service structure and how you want the CRM to improve these processes.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
